Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
FTES geographically dispersed as a percentage of KM FTEs
This measure calculates percentage of FTEs (Full time equivalents) that directly support your KM program, initiative, or service are geographically dispersed, so that the…
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Measure Spotlights|
Number of employees that participate at least every few months in KM approaches and activities as a percentage of total business entity employees
This measure calculates the number of employees that participate at least every few months in KM approaches and activities as a percentage of total business entity employees…
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Measure Spotlights|
Percentage of total funding for KM program, initiative, or service from central/enterprise funding source
This measure calculates the percentage of total funding for the knowledge management (KM) program, initiative, or service that comes from central/enterprise funding source…
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Measure Spotlights|
Percentage of total funding for KM program, initiative, or service from allocations from business units, functions, or groups leveraging KM services
This measure calculates the percentage of total funding for the knowledge management (KM) program, initiative, or service from allocations from business units, functions, or…
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This measure calculates the percentage of total funding for the knowledge management (KM) program, initiative, or service that comes from sources other than central…
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Measure Spotlights|
Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that directly support the business entity's knowledge management (KM)…
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Measure Spotlights|
Number of FTEs that directly support the knowledge management program as a percentage of total business entity FTEs
This measure calculates the percentage of business entity full-time equivalent employees (FTEs) that directly support the knowledge management (KM) program, initiative, or…
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Measure Spotlights|
Onshore KM core group or center of excellence FTEs as a percentage of KM FTEs
This measure calculates percentage of KM FTEs (Full Time Equivalents that directly support the knowledge management program, initiative, or service) that directly support…
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Measure Spotlights|
Total cost to perform the process group "manage employee relations" per $1,000 revenue
This measure calculates total cost to perform the process group "manage employee relations" per $1,000 business entity revenue. Total cost is the sum of personnel …
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Measure Spotlights|
Total cost to perform the process group "manage employee relations" per business entity employee
This measure calculates total cost to perform the process group "manage employee relations" per business entity employee. Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process group "manage employee relations" per process group FTE
This measure calculates total cost to perform the process group "manage employee relations" per process group full-time equivalent employee (FTE). Total cost is the sum of…
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Measure Spotlights|
Total cost, excluding overhead cost, for the business entity's knowledge management program per business entity employee
This measure calculates the total cost, excluding overhead cost, for the business entity's knowledge management (KM) program, per business entity employee. KM is responsible…
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Measure Spotlights|
Total cost, excluding overhead cost, for the business entity's knowledge management program per FTE that directly supports it
This measure calculates the total cost, excluding overhead cost, for the business entity's knowledge management (KM) program, per full-time equivalent (FTE) employee that…
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Measure Spotlights|
Percentage of total cost for knowledge management program, initiative, or service allocated to personnel (staff) costs directly associated with KM
This measure calculates the percentage of total cost for the knowledge management (KM) program, initiative, or service allocated to personnel (staff) costs directly…
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Measure Spotlights|
Costs for KM meetings, events, marketing, and training per $1,000 revenue
This measure calculates cost per $1,000 revenue for knowledge management (KM) meetings, events, marketing, and training. KM is responsible for organizing an entity's…