Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total number of compliance and ethics services FTEs per $1 billion revenue
This measure calculates total number of compliance and ethics services full-time equivalent employees (FTEs) per $1 billion revenue. This Cost Effectiveness measure is…
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Measure Spotlights|
Total number of legal services FTEs per $1 billion revenue
This measure calculates total number of legal services full-time equivalent employees (FTEs) per $1 billion revenue. The legal services function includes [Conducting board…
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'conduct board activities'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'conduct board activities'. The process…
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'manage, prepare, and review contracts'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'manage, prepare, and review contracts'. …
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Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'protect intellectual property'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'protect intellectual property'. The…
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Measure Spotlights|
Percentage of data and content managed as enterprise information assets
This measure calculates the percentage of data and content that are managed as enterprise information assets (i.e. the body of data and content that is organized and managed…
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Percentage of IT operating costs, excluding depreciation/amortization, dedicated to manage enterprise information
This measure calculates the percentage of IT operating costs, including depreciation/amortization, allocated to the process group "manage enterprise information," which…
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Measure Spotlights|
Percentage of training programs developed through other channels
This measure calculates the percentage of training programs developed through channels other than internal, external, or partnerships with external specialists. As part of a…
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Percentage of training programs developed through partnerships with external specialists
This measure calculates the percentage of training programs developed through partnerships with external specialists. As part of a set of Supplemental Information measures,…
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Measure Spotlights|
Percentage of learning days delivered through the use of external partners such as vendors and universities
This measure calculates percentage of per-employee learning days for the business entity delivered by external partners (e.g. vendors, universities etc.) This Supplemental…
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Measure Spotlights|
Total cost to perform the process "develop and train employees" per process FTE
This measure calculates total cost to perform the process "develop and train employees" per process full time equivalent (FTE). Total cost is the sum of personnel …
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Measure Spotlights|
Percentage of annual learning budget spent on developing skills in areas such as data science, digital skills and other specialty IT skills
This measure calculates percentage of annual learning budget spent on developing skills in areas such as data science, digital skills and other specialty IT skills. This…
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Measure Spotlights|
Personnel cost to perform the process "develop and train employees" per $1,000 revenue
This measure calculates personnel cost per $1,000 business entity revenue to perform the process group "develop and train employees". Personnel cost refers to employee…
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Measure Spotlights|
Personnel cost to perform the process "develop and train employees" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "develop and train employees". Personnel cost refers to employee personnel…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process "develop and train employees"
This measure calculates the number of business entity employees per total number of full time equivalents (FTEs) that perform the process "develop and train employees". The…