Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of FTEs that perform the process "manage returns; manage reverse logistics" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who are employed for the physical handling, information processing, and…
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Measure Spotlights|
Personnel cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the personnel cost per $1,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned…
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Measure Spotlights|
Systems cost to perform the process "manage returns; manage reverse logistics" per $100,000 revenue
This measure calculates the systems cost per $100,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned…
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Measure Spotlights|
Overhead cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the overhead cost per $1,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned…
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Measure Spotlights|
Outsourced cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the outsourced cost per $1,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned…
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Measure Spotlights|
Total cost to perform the process "manage returns; manage reverse logistics" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the physical handling, information processing, and disposition of the…
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Measure Spotlights|
Total cost to perform the process "manage returns; manage reverse logistics" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the physical handling, information processing, and disposition of the product and packaging returned by…
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Measure Spotlights|
Total cost to perform the process "manage returns; manage reverse logistics" per sales order line item placed
This measure calculates the total cost per sales order line item to perform the physical handling, information processing, and disposition of the product and packaging…
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Measure Spotlights|
Personnel cost to perform the process "manage returns; manage reverse logistics" per process FTE
This measure calculates the personnel cost per process full-time equivalent employee (FTE) to perform the process "manage returns; manage reverse logistics," which includes…
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Measure Spotlights|
Number of FTEs that perform the process "manage returns; manage reverse logistics" as a percentage of process group "manage logistics and warehousing" FTEs
This measure calculates number of full time equivalents (FTEs) that perform the process "manage returns; manage reverse logistics" as a percentage of process group "manage…
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Measure Spotlights|
Total cost to perform the process "manage returns; manage reverse logistics" per sales order fulfilled
This measure calculates the total cost to perform the process "manage returns; manage reverse logistics" per sales order fulfilled. The total cost is the sum of outsourced,…
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Measure Spotlights|
Manufacturing defect rate in parts per million
This measure calculates the average manufacturing defect rate in parts per million for a company's primary products (after development; i.e. finished goods). It is part of a…
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Measure Spotlights|
Perfect order performance
This measure calculates the rate of perfect order performance, which refers to the act of flawlessly taking and fulfilling a customer order—including taking the order…
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Measure Spotlights|
Percentage of sales orders received through new (such as digital/electronic) channels
This measure calculates the percentage of sales orders that are received through new channels. New channels include digital or electronic channels, such as internet,…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" per $1,000 revenue
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…