Personnel cost to perform the process "manage returns; manage reverse logistics" per process FTE
This measure calculates the personnel cost per process full-time equivalent employee (FTE) to perform the process "manage returns; manage reverse logistics," which includes the physical handling, information processing, and disposition of the product and packaging returned by the buyer to the seller or an intermediary. Associated tasks include return approval, transportation coordination, advance communication, product tracking, receipt, disposition of the return, and processing warranty claims. Personnel cost refers to employee salaries/wages, bonuses, benefits, etc. This measure is part of a set of Cost Effectiveness measures that help companies understand all cost expenditures related to the process "manage returns; manage reverse logistics."
Benchmark Data
- Median
- 75th
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Indicator:

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Units for this measure are dollars.
Personnel cost to perform the process "manage returns; manage reverse logistics" / Number of FTEs who perform the process "manage returns; manage reverse logistics"