Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Outsourced cost of the phase 'generate new product/service ideas' per $1,000 revenue
This measure calculates outsourced cost (per $1,000 revenue) of the phase ‘generate new product/service ideas,' which involves identifying potential improvements/extensions…
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Measure Spotlights|
Other cost of the phase 'generate new product/service ideas' per $1,000 revenue
This measure calculates other cost (per $1,000 revenue) of the phase ‘generate new product/service ideas,' which involves identifying potential improvements/extensions for…
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Measure Spotlights|
Overhead cost of the phase 'generate new product/service ideas' per $1,000 revenue
This measure calculates overhead cost (per $1,000 revenue) of the phase ‘generate new product/service ideas,' which involves identifying potential improvements/extensions for…
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Measure Spotlights|
Systems cost of the phase 'generate new product/service ideas' per $100,000 revenue
This measure calculates systems cost (per $100,000 revenue) of the phase ‘generate new product/service ideas,' which involves identifying potential improvements/extensions…
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Total cost of the phase 'generate new product/service ideas per concept (pre-design phase)
This measure calculates the total cost per concept (pre-design phase) of the phase ‘generate new product/service ideas,' which involves identifying potential improvements…
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Average time in hours to respond to highest priority problem for the current year
This measure calculates the average number of hours it takes to respond to the highest priority problem for the current year. It tracks the time between the first formal…
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Percentage of unscheduled outages from change requests
This measure calculates the percentage of unscheduled outages (i.e. outages that were not scheduled before implementation of a change) due to change requests. It is part of a…
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Percentage of unscheduled outages from release introductions
This measure calculates the percentage of unscheduled outages (i.e. outages that were not scheduled before implementation of a change) due to release introductions. It is…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "deliver and support information technology services"
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to the process group "deliver and support information technology…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "deploy information technology solutions"
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to the process group "deploy information technology solutions," which…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "develop and maintain information technology solutions"
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to the process group "develop and maintain information technology…
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Measure Spotlights|
Number of service oriented architecture services implemented
This measure calculates the number of service-oriented architecture (SOA) services implemented in production. SOA refers to an application design and programming paradigm in…
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Number of development projects for the current year less than $100,000
This measure calculates their number of development projects for the current year that cost less than $100,000. It is part of a set of Supplemental Information measures that…
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Average time in weeks to fulfill a complex information need
This measure calculates the average number of weeks it takes to fulfill a complex information need. A complex need is defined as one that requires external & internal data…
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Average time in weeks to fulfill a medium complex information need
This measure calculates the average number of weeks it takes to fulfill a medium complex information need. A medium complex need is defined as one that involves data…