Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of FTEs that perform the process group "manage employee information" that perform the process "manage employee inquiry process"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "manage employee information" that perform the process "manage…
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Measure Spotlights|
Percentage of FTEs that perform the process group "manage employee information" that perform the process "manage and maintain employee data"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "manage employee information" that perform the process "manage and…
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Measure Spotlights|
Percentage of FTEs that perform the process group "manage employee information" that perform the process "manage human resource information systems (HRIS)"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "manage employee information" that perform the process "manage…
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Measure Spotlights|
Percentage of FTEs that perform the process group "manage employee information" that perform the process "develop and manage employee metrics"
This measure calculates percentage of full-time equivalent employees (FTEs) that perform the process group "manage employee information" that perform the process "develop and…
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Measure Spotlights|
Number of FTEs that perform the process "manage employee inquiry process" per $1 billion revenue
This measure calculates number of full-time equivalent employees (FTEs) that perform the process "manage employee inquiry process" per $1 billion revenue. The process "manage…
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Measure Spotlights|
Number of FTEs that perform the process "manage and maintain employee data" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) per $1 billion business entity revenue that perform the process "manage and maintain employee data". The…
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Measure Spotlights|
Number of FTEs that perform the process "manage human resource information systems (HRIS)" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) per $1 billion business entity revenue that perform the process "manage human resource information systems …
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Measure Spotlights|
Number of FTEs that perform the process "develop and manage employee metrics" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) per $1 billion business entity revenue that perform the process "develop and manage employee metrics". The…
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Measure Spotlights|
Percentage of "manage employee information" inquiries received via digital communication channels
This measure calculates the percentage of inquiries received via digital communication channels for the process "manage employee information," which consists of management…
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Measure Spotlights|
Percentage of "manage employee information" inquiries received via non-digital communication channels
This measure calculates the percentage of inquiries received via non-digital communication channels for the process "manage employee information," which consists of…
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Measure Spotlights|
Percentage change in the cycle time in days from approval of job requisition to acceptance of job offer in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the cycle time in days from approval of job requisition to acceptance of job offer in the past 12 months (pre-Covid). This…
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Measure Spotlights|
Percentage change in the new data science, digital skills and other specialty IT skills employee 12 month retention rate in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the new data science, digital skills and other specialty IT skills employee 12 month retention rate in the past 12 months (pre…
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Measure Spotlights|
Percentage change in average time in days to fulfill an ad hoc information request in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in average time in days to fulfill an ad hoc information request in the past 12 months (pre-Covid). This Supplemental Information…
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Measure Spotlights|
Total cost to perform the process group "recruit, source, and select employees" per operational workers/office staff new hire
This measure calculates the total cost per operational workers/office staff (i.e. employees who do not have any management responsibility) new hire to perform the process…
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Measure Spotlights|
Operational workers/office staff new hires as a percentage of total new hires
This measure determines the percentage of total new hires that are middle operational workers/office staff (i.e. those who do not have any management responsibility). It is…