Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Response time in hours for routine "develop and manage HR planning, policies, and strategies" inquiries
This measure projects the time spent to respond to routine inquiries (i.e. those received on a regular basis that a standard response) for the process "develop and manage HR…
-
Measure Spotlights|
Total cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per process group FTE
This measure calculates total cost to perform the process group "develop and manage human resources (HR) planning, policies and strategies"—which includes activities like…
-
Measure Spotlights|
Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered by a shared service center/centralized processing unit
This measure calculates the percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services—which involve workforce planning…
-
Measure Spotlights|
Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered by a third-party provider
This measure calculates the percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services—which involve workforce planning…
-
Measure Spotlights|
Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered by business-based HR roles
This measure calculates the percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services—which involve workforce planning…
-
Measure Spotlights|
Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered by corporate HR
This measure calculates the percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services—which involve workforce planning…
-
Measure Spotlights|
Percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services delivered to the business by line managers
This measure calculates the percentage of process group "develop and manage human resources (HR) planning, policies, and strategies" services—which involve workforce planning…
-
Measure Spotlights|
Personnel cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per process group FTE
This measure calculates personnel cost to perform the process group "develop and manage human resources (HR) planning, policies and strategies"—which includes activities like…
-
Measure Spotlights|
Number of FTEs that perform payroll administration activities per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that maintain and administer employee earnings and deduction information in…
-
Measure Spotlights|
Number of FTEs that perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "develop and manage human resources (HR)…
-
Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "manage pay"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) that calculate employee payroll for each pay period, including bonus…
-
Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "report time"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the process "report time," which consists of capturing…
-
Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "process payroll taxes"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to the "process payroll taxes" process, which consists of…
-
Measure Spotlights|
Percentage of total finance function FTEs allocated to the process group "process payroll"
This measure calculates the percentage of total finance function full-time equivalent employees allocated to the process group "process payroll," which consists of the…
-
Measure Spotlights|
Number of FTEs that perform the process group "process payroll" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that process the payment of salaries and wages in accordance with…