Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process "perform capital project accounting" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to perform the process "perform capital project accounting," which consists of managing…
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Measure Spotlights|
Total cost to perform the process group "manage fixed-asset project accounting" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "manage fixed-asset project accounting," which consists of managing accounts for large…
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Measure Spotlights|
Personnel cost to perform the process group "manage fixed-asset project accounting" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "manage fixed-asset project accounting," which consists of managing accounts for large…
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Measure Spotlights|
Systems cost to perform the process group "manage fixed-asset project accounting" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process group "manage fixed-asset project accounting," which consists of managing accounts for large…
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Measure Spotlights|
Overhead cost to perform the process group "manage fixed-asset project accounting" per $100,000 revenue
This measure calculates overhead cost per $100,000 revenue to perform the process group "manage fixed-asset project accounting," which consists of managing accounts for large…
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Measure Spotlights|
Total cost to perform the process "perform capital planning and project approval" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "perform capital project planning and approval," which consists of developing capital…
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Measure Spotlights|
Total cost to perform the process "perform capital project accounting" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "perform capital project accounting," which consists of managing and accounting for the…
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Measure Spotlights|
Percentage of total funding for KM program, initiative, or service from central/enterprise funding source
This measure calculates the percentage of total funding for the knowledge management (KM) program, initiative, or service that comes from central/enterprise funding source…
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Measure Spotlights|
Percentage of total funding for KM program, initiative, or service from allocations from business units, functions, or groups leveraging KM services
This measure calculates the percentage of total funding for the knowledge management (KM) program, initiative, or service from allocations from business units, functions, or…
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This measure calculates the percentage of total funding for the knowledge management (KM) program, initiative, or service that comes from sources other than central…
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Measure Spotlights|
Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that directly support the business entity's knowledge management (KM)…
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Number of FTEs that directly support the knowledge management program as a percentage of total business entity FTEs
This measure calculates the percentage of business entity full-time equivalent employees (FTEs) that directly support the knowledge management (KM) program, initiative, or…
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Measure Spotlights|
Onshore KM core group or center of excellence FTEs as a percentage of KM FTEs
This measure calculates percentage of KM FTEs (Full Time Equivalents that directly support the knowledge management program, initiative, or service) that directly support…
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Measure Spotlights|
FTEs embedded in business groups or co-located with business end users as a percentage of KM FTEs
This measure calculates percentage of KM FTEs (Full Time Equivalents that directly support the knowledge management program, initiative, or service) that directly support…
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Measure Spotlights|
Offshore or low-cost delivery center model FTEs as a percentage of KM FTEs
This measure calculates offshore or low-cost delivery center model FTEs (Full Time Equivalents) as a percentage of KM FTEs (Full Time Equivalents that directly support the…