Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts payable (AP)" that perform the activity "adjust accounting records"
This measure calculates the percentage of full-time equivalent employees (FTEs) that perform the "process accounts payable (AP)" process—which consists of processing payments…
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Total cost to perform the process "process accounts receivable (AR)" per active customer
This measure calculates the total cost per active customer to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
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Measure Spotlights|
Percentage of line items billed/invoiced that is entered into the general ledger through an automated method
This measure calculates the percentage of line items on an invoice/bill entered into the general ledger (a book of monetary transactions in the form of debits and credits)…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform management activities
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
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Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform the activity "apply cash remittances"
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
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Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform the activity "establish accounts receivable policies"
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform the activity "prepare accounts receivable reports"
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform the activity "receive/deposit customer payments"
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
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Measure Spotlights|
Outstanding payment days as a proportion of standard payment days
This measure calculates outstanding payment days as a proportion of standard payment days. It is part of a set of Process Efficiency measures that help companies optimize…
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Measure Spotlights|
Percentage of receipts received electronically or automatically
This measure calculates the percentage of receipts received electronically or automatically. It is part of a set of Process Efficiency measures that help companies optimize…
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Measure Spotlights|
Percentage of invoice line items paid in full the first time
This measure calculates the percentage of invoice line items on an invoice paid in full the first time. An invoice line item is a single entry on an invoice. For example, an…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform the activity "post accounts receivable activity to the general ledger"
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
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Percentage of legal services FTEs that perform the process group 'manage the corporate liability insurance program'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'manage the corporate liability insurance…
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Time spent identifying and assessing strategic risks as a percentage of total time spent identifying and assessing all risks
This measure calculates the percentage of total time spent identifying and assessing all risks that is spent on identifying and assessing strategic risk. This Supplemental…
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Measure Spotlights|
Number of core Enterprise Risk Management (ERM) team FTEs per $1 billion revenue
This measure calculates the number of core Enterprise Risk Management (ERM) team Full time equivalents (FTEs) per $1 billion business entity revenue. Enterprise Risk…