Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Percentage of primary controls that are detective in nature
This measure calculates the percentage of primary controls that are designed to detect control violations. In the context of internal controls, a primary control is a control…
-
Measure Spotlights|
Percentage of primary controls that are preventive in nature
This measure calculates the percentage of primary controls that are designed to prevent control violations. In the context of internal controls, a primary control is a…
-
Measure Spotlights|
Percentage of customers opting out of receiving marketing messages from the organization
This measure calculates the percentage of customers opting out of receiving marketing messages from the organization. It is part of a set of Supplemental Information measures…
-
Measure Spotlights|
Independent internal resources as a percentage of risk assessment cost
This measure calculates independent internal resources as a percentage of risk assessment cost. Risk assessments help companies determine the possibility that a specified…
-
Measure Spotlights|
Outside consultants as a percentage of risk assessment cost
This measure calculates outside consultants as a percentage of risk assessment cost. Risk assessments help companies determine the possibility that a specified undesirable…
-
Measure Spotlights|
Percentage of independent members on the compensation committee
This measure calculates percentage of independent members on the compensation committee. It is part of a set of Supplemental Information measures that help companies evaluate…
-
Measure Spotlights|
Percentage of independent members on the governance committee
This measure calculates percentage of independent members on the governance committee. It is part of a set of Supplemental Information measures that help companies evaluate…
-
Measure Spotlights|
Percentage of independent, outside directors on the board
This measure calculates percentage of independent, outside directors on the board. It is part of a set of Supplemental Information measures that help companies evaluate…
-
Measure Spotlights|
Self assessments as a percentage of risk assessment cost
This measure calculates self-assessments as a percentage of risk assessment cost. Risk assessments help companies determine the possibility that a specified undesirable event…
-
Measure Spotlights|
Percentage of officers/employees on the compensation committee
This measure calculates percentage of officers/employees on the compensation committee. It is part of a set of Supplemental Information measures that help companies evaluate…
-
Measure Spotlights|
Percentage of officers/employees on the governance committee
This measure calculates percentage of officers/employees on the governance committee. It is part of a set of Supplemental Information measures that help companies evaluate…
-
Measure Spotlights|
Percentage of other non-independent members on the compensation committee
This measure calculates percentage of other non-independent members (i.e. other than officers/employees) on the compensation committee. It is part of a set of Supplemental…
-
Measure Spotlights|
Percentage of other non-independent members on the governance committee
This measure calculates percentage of other non-independent members (i.e. other than officers/employees) on the governance committee. It is part of a set of Supplemental…
-
Measure Spotlights|
Percentage of manual sales order interventions caused by contract issues
This measure calculates the percentage of total manual sales order interventions that arise due to contract issues. It is part of a set of Supplemental Information measures…
-
Measure Spotlights|
Percentage of manual sales order interventions caused by pricing issues
This measure calculates the percentage of total manual sales order interventions that arise due to pricing issues. It is part of a set of Supplemental Information measures…