Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process "manage and process collections" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Measure Spotlights|
Total cost to perform the process "manage and process collections" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the process "manage and process collections," which consists of posting…
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Measure Spotlights|
Systems cost to perform the process "manage and process collections" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the process "manage and process collections," which consists of posting entries to respective accounts,…
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Measure Spotlights|
Systems cost to perform the process "process customer credit" per $100,000 revenue
This measure calculates systems cost per $100,000 revenue to perform the "process customer credit" process, which evaluates customers' credit-worthiness, typically in…
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Measure Spotlights|
Total cost to perform the process "process customer credit" as a percentage of revenue
This measure calculates the total cost as a percentage of revenue to perform the "process customer credit" process, which evaluates customers' credit-worthiness, typically in…
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Measure Spotlights|
Total cost to perform the process "process customer credit" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the "process customer credit" process, which evaluates customers' credit…
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Measure Spotlights|
Total cost to perform the process "process customer credit" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue to perform the "process customer credit" process, which evaluates customers' credit-worthiness, typically in…
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Measure Spotlights|
Total cost to perform the process "process customer credit" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the "process customer credit" process, which evaluates customers' credit-worthiness, typically in…
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Measure Spotlights|
Personnel cost to perform the process "process customer credit" as a percentage of total process cost
This measure calculates personnel cost to perform the process "process customer credit" as a percentage of total process cost. Personnel cost refers to employee personnel…
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Measure Spotlights|
Percentage of employees with access to Employee Self-Service (ESS) system
This measure calculates the percentage of employees who have access to an Employee Self-Service (ESS) system, which allows non-payroll, non-benefits and non-HR employees to…
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Measure Spotlights|
Percentage of managers with access to Manager Self-Service (MSS) system
This measure calculates the percentage of employees who have access to a Manager Self-Service (MSS) system, which allows non-payroll, non-benefits and non-HR managers to…
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Measure Spotlights|
Number of business entity employees per FTE that performs the process group "manage employee information"
This measure calculates the number of business entity employees per full-time equivalent (FTE) employee that performs the process group "manage employee information," which…
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Measure Spotlights|
Cycle time in days for credit approval
This measure calculates the average number of calendar days (including weekends) it takes to receive credit approval. It is a Cycle Time measure that helps companies analyze…
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Measure Spotlights|
Total cost to perform the process group "manage employee information" per process group FTE
This measure calculates total cost to perform the process group "manage employee information" per process group full-time equivalent employee (FTE). Total cost is the sum of…
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "manage employee information" that comes from personnel cost. Core components of this…