Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Other cost to perform the process group "procure materials and services" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "procure materials and services" that comes from other costs. This process group…
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Total cost to perform the process "order materials and services" as a percentage of total procurement process group cost
This measure calculates the percentage of total cost for the procurement process that comes from costs to perform the "order materials and services" process, which involves…
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Measure Spotlights|
Total cost to perform the process group "recruit, source, and select employees" as a percentage of selling, general, and administrative (SGA) costs
This measure analyses total cost associated with the process "recruit, source, and select employees" in relation to the larger field of selling, general, and administration …
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Percentage of senior management/executive positions filled by internal promotion for the past 3 years
This measure calculates the average percentage of senior management/executive positions filled by internal promotion for the past three years. Senior management/executive…
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Cycle time in days for middle management/specialist positions, from job requisition approval to acceptance of job offer
This measure calculates the average cycle time in days for middle management/specialist level positions, from job requisition approval to acceptance of job offer. Middle…
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Cycle time in days for operational worker/office staff, from job requisition approval to acceptance of job offer
This measure calculates the average cycle time in days for operational worker/office staff, from job requisition approval to acceptance of job offer. Operational workers…
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Cycle time in days for data science, digital skills and other specialty IT skills, from job requisition approval to acceptance of job offer
This measure calculates the average cycle time in days for data science, digital skills and other specialty it skills, from job requisition approval to acceptance of job…
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Data science, digital skills and other specialty IT skills employee new hire retention after 12 months
This measure calculates the organization's 12 month retention rate for data science digital skills and other specialty IT skills employees. This Process Efficiency measure is…
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Outsourced cost to perform the process group "recruit, source, and select" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process group "recruit, source, and select employees." Activities in this process group include new…
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Measure Spotlights|
Outsourced cost to perform the process group "recruit, source, and select employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "recruit, source, and select employees" that comes from outsourced cost. Activities in…
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Measure Spotlights|
Percentage of middle management/specialist positions filled by internal promotion for the past 3 years
This measure calculates the percentage of middle management/specialist positions (i.e. roles for managers with budgetary and/or supervisory responsibility who report to…
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Percentage of time talent acquisition employees spend on analyzing job requirements today
This measure calculates percentage of time talent acquisition employees spend on analyzing job requirements today. This Supplemental Information measure is intended to help…
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Measure Spotlights|
Cycle time in days for senior management/executive level positions, from job requisition approval to acceptance of job offer
This measure calculates the average cycle time in days for senior management/executive level positions, from job requisition approval to acceptance of job offer. Senior…
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Measure Spotlights|
Percentage of middle management/specialist new hire retention after 12 months
This measure calculates the percentage of middle management/specialist (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…
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Measure Spotlights|
Percentage of operational worker/office staff new hire retention after 12 months
This measure calculates the percentage of operational worker/office staff (i.e. employees who do not have any management responsibility) new hires who are still employed at…