Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process "manage employee orientation and deployment" per business entity employee
This measure calculates total cost per business entity employee to perform the process "manage employee orientation and deployment". Total cost is the sum of personnel …
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Total cost to perform the process "manage employee performance" per business entity employee
This measure calculates total annual cost per business entity employee to perform the process "manage employee performance". Total cost is the sum of personnel (compensation…
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Average time-to-productivity in calendar days for new hires
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Total cost to perform the processes "manage employee development" and "develop and train employees" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the processes "manage employee development" and "develop and train employees." These two processes…
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Measure Spotlights|
Turnover rate for logistics personnel
This measure determines the annualized rate of logistics employee departures as a percentage of total production workforce. A high turnover rate often indicates that…
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Field finished goods inventory days of supply
This measure calculates field finished goods inventory days of supply by dividing the annual field finished goods inventory by the "value of transfers divided by 365 days."…
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Number of FTEs that perform the process group "manage logistics and warehousing" as a percentage of total business entity FTEs
This measure calculates the percentage of business entity full-time equivalent employees (FTEs) who are employed to perform the process group "manage logistics and…
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Measure Spotlights|
Number of FTEs that perform the process group "manage logistics and warehousing" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who plan, implement, and control the forward and reverse flow and storage…
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Total cost to perform the process group "manage logistics and warehousing" as a percentage of the cost of continuing operations
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward/reverse flow and…
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Measure Spotlights|
Total cost to perform the process group "manage logistics and warehousing" per process group FTE
This measure calculates the total cost to perform the process group "manage logistics and warehousing"—which plans, implements, and controls the forward and reverse flow and…
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Measure Spotlights|
Percentage of outbound transport containers with multiple-customer orders
This measure calculates the percentage of all outbound transport containers (e.g., truckloads) that have orders for multiple customers. It is part of a set of Process…