Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total spending on learning systems/technology per business entity employee
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Total spending on learning systems/technology per business entity FTE
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Total spending on learning systems/technology per $1,000 revenue
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Total cost to perform the process group "recruit, source, and select employees" as a percentage of selling, general, and administrative (SGA) costs
This measure analyses total cost associated with the process "recruit, source, and select employees" in relation to the larger field of selling, general, and administration …
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Outsourced cost to perform the process group "recruit, source, and select employees" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "recruit, source, and select employees" that comes from outsourced cost. Activities in…
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Percentage of middle management/specialist positions filled by internal promotion for the past 3 years
This measure calculates the percentage of middle management/specialist positions (i.e. roles for managers with budgetary and/or supervisory responsibility who report to…
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Cycle time in days for middle management/specialist positions, from job requisition approval to acceptance of job offer
This measure calculates the average cycle time in days for middle management/specialist level positions, from job requisition approval to acceptance of job offer. Middle…
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Cycle time in days for operational worker/office staff, from job requisition approval to acceptance of job offer
This measure calculates the average cycle time in days for operational worker/office staff, from job requisition approval to acceptance of job offer. Operational workers…
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Cycle time in days for data science, digital skills and other specialty IT skills, from job requisition approval to acceptance of job offer
This measure calculates the average cycle time in days for data science, digital skills and other specialty it skills, from job requisition approval to acceptance of job…
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Data science, digital skills and other specialty IT skills employee new hire retention after 12 months
This measure calculates the organization's 12 month retention rate for data science digital skills and other specialty IT skills employees. This Process Efficiency measure is…
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Percentage of senior management/executive positions filled by internal promotion for the past 3 years
This measure calculates the average percentage of senior management/executive positions filled by internal promotion for the past three years. Senior management/executive…
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Outsourced cost to perform the process group "recruit, source, and select" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process group "recruit, source, and select employees." Activities in this process group include new…