Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Cost of goods sold as a percentage of revenue
This measure calculates the total annual cost of goods sold (COGS) as a percentage of revenue. COGS represents the cost of purchasing raw materials and manufacturing finished…
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Measure Spotlights|
Number of FTEs that perform the process "manage suppliers" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who develop and manage programs and policies for interacting with suppliers…
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Measure Spotlights|
Number of FTEs that perform the process "develop sourcing strategies" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who perform the "develop sourcing strategies" process, which involves…
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Measure Spotlights|
Number of FTEs that perform the process "order materials and services" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue who perform the "order materials and services" process, which involves…
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Measure Spotlights|
Business entity revenue per business entity employee
This measure calculates revenue per employee for the current reporting period. It is a Staff Productivity measure that helps companies assess the efficiency of their staff…
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Measure Spotlights|
Total cost to perform the process "manage suppliers" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to develop and manage programs and policies for interacting with suppliers, and measure/improve their performance…
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Measure Spotlights|
Total cost to perform the process "develop sourcing strategies" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Total cost to perform the process group "procure materials and services" per process group FTE
This measure calculates the total cost to perform the process group "procure materials and services" per process group full-time equivalent employee (FTE). Total cost is the…
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Measure Spotlights|
Number of FTEs that perform the process "select suppliers and develop/maintain contracts" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue employed to select suppliers (typically through a request for information …
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Measure Spotlights|
Number of FTEs that perform the process group "procure materials and services" per $1 billion revenue
This measure calculates the total number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "procure materials and services,"…
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Measure Spotlights|
Total cost to perform the process group "procure materials and services" per $1 billion revenue
This measure calculates total cost to perform the process group "procure materials and services" per $1 billion revenue. Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process "manage suppliers" per process FTE
This measure calculates the total cost for developing and managing programs and policies for interacting with suppliers and measuring/improving their performance per process…
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Measure Spotlights|
Total cost to perform the process "develop sourcing strategies" per process FTE
This measure calculates the total cost per process full-time equivalent employee (FTE) to perform the "develop sourcing strategies" process, which involves clarifying…
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Measure Spotlights|
Total cost to perform the process "order materials and services" per process FTE
This measure calculates the total cost for planning, ordering, and executing the physical delivery of materials and services from suppliers to the points of need and use per…
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Measure Spotlights|
Total cost to perform the process "select suppliers and develop/maintain contracts" per process FTE
This measure calculates total cost for selecting suppliers (typically through a request for information [RFI], request for proposal [RFP], or request for quote [RFQ] process)…