Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Engineering change order (ECO) cycle time in days
This measure helps companies calculate the average number of days elapsed for engineering change order (ECO) cycle time. An ECO is a documented outline of a proposed change…
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Percentage of customer accounts set up for automatic cash application
This measure helps companies calculate the percentage of customer accounts that are set up for automatic cash application, a process in which cash receipts from customers are…
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Total cost to perform the contracts management function as a percentage of revenue
This measure calculates total cost to perform the contracts management function as a percentage of revenue. Total cost is the sum of personnel (compensation/benefits),…
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Number of contracts managed per contracts management FTE
This measure calculates number of contracts managed per contracts management full-time equivalent employee (FTE). The contracts management function includes [Managing…
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Percentage of contracts management FTEs that perform the processes "draft, negotiate, and execute contracts and perform project and project team initiation"
This measure calculates percentage allocation of contracts management function full-time equivalent employees (FTEs) dedicated to the process group 'draft, negotiate, and…
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Measure Spotlights|
Percentage of contracts management FTEs that perform the processes "develop, maintain, and monitor the corporate contract management system"
This measure calculates percentage allocation of contracts management function full-time equivalent employees (FTEs) dedicated to the process group 'develop, maintain, and…
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Percentage of contracts management FTEs that perform the process "perform project closing activities"
This measure calculates percentage allocation of contracts management function full-time equivalent employees (FTEs) dedicated to the process group 'perform project closing…
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Percentage of contracts management FTEs that perform the process "capture project employee timesheets"
This measure calculates percentage allocation of contracts management function full-time equivalent employees (FTEs) dedicated to the process group 'capture project employee…
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Total number of contracts management FTEs per $1 billion revenue
This measure calculates total number of contracts management full-time equivalent employees (FTEs) per $1 billion revenue. The contracts management function includes …
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Percentage of contracts management FTEs that perform the processes "manage, monitor, and report on contract compliance”
This measure calculates percentage allocation of contracts management function full-time equivalent employees (FTEs) dedicated to the process group 'manage, monitor, and…
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Percentage of contracts management FTEs that perform the processes "manage and monitor contract administration”
This measure calculates percentage allocation of contracts management function full-time equivalent employees (FTEs) dedicated to the process group 'manage and monitor…
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Percentage of contracts management FTEs that perform the process "negotiate supplier/service provider/subcontractor contracts"
This measure calculates percentage allocation of contracts management function full-time equivalent employees (FTEs) dedicated to the process group 'negotiate supplier…
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Number of supplier/service provider/subcontractor contracts managed per contracts management FTE
This measure calculates number of supplier/service provider/subcontractor contracts managed per contracts management full-time equivalent employee (FTE). The contracts…
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Percentage of supply chain focus allocated on decreasing costs in the coming year
This measure calculates the percentage of the upcoming year's supply chain outcome focus for decreased costs. (Out of a 100% allocation across Decreased costs, Increased…
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Percentage of supply chain focus allocated on increasing service in the coming year
This measure calculates the percentage of the upcoming year's supply chain outcome focus for increased service. (Out of a 100% allocation across Decreased costs, Increased…