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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process group "recruit, source, and select employees" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the process group "recruit, source, and select employees." Activities in this process group include new…
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Measure Spotlights|
Total cost to perform the process group "recruit, source, and select employees" per business entity employee
This measure calculates the total cost per business entity employee to perform the process group "recruit, source, and select employees." Activities in this process group…
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Measure Spotlights|
Total cost to perform the process group "recruit, source, and select employees" per new hire
This measure calculates the total cost per new hire to perform the process group "recruit, source, and select employees." Activities in this process group include new hire…
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Measure Spotlights|
Personnel cost to perform the process group "recruit, source, and select employees" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the process group "recruit, source, and select employees." Activities in this process group include new…
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Measure Spotlights|
Personnel cost to perform the process group "recruit, source, and select employees" per new hire
This measure calculates personnel cost per new hire to perform the process group "recruit, source, and select employees." Activities in this process group include new hire…
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Measure Spotlights|
Personnel cost to perform the process group "recruit, source, and select employees" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "recruit, source, and select employees." Activities in this process group…
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Measure Spotlights|
Percentage of middle management/specialist new hire retention after 12 months
This measure calculates the percentage of middle management/specialist (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…
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Percentage of operational worker/office staff new hire retention after 12 months
This measure calculates the percentage of operational worker/office staff (i.e. employees who do not have any management responsibility) new hires who are still employed at…
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Measure Spotlights|
Percentage of senior management/executive new hire retention after 12 months
This measure calculates the percentage of senior management/executive (i.e. the highest-ranking officers and managers below executives) new hires who are still employed at…
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Measure Spotlights|
Percentage of new hire retention after 12 months
This measure calculates the percentage of new hires (middle management/specialists, operational workers/office staff, and senior management/executives) that are still…
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Measure Spotlights|
Cycle time in hours to reconcile a single bank account
This measure calculates the number of hours it takes to reconcile a single bank account. It is part of a set of Cycle Time measures that help companies analyze the duration…
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Measure Spotlights|
Average cycle time in hours to develop a short-term cash flow forecast
This measure calculates the average number of hours it takes to develop a short-term cash flow forecast. It is part of a set of Cycle Time measures that help companies…
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Measure Spotlights|
Average cycle time in hours for the organization to concentrate/physically pool cash and establish a daily cash position
This measure calculates the average number of hours it takes for the organization to concentrate/physically pool cash and establishes a daily cash position. It is part of a…
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Measure Spotlights|
Average cycle time in minutes for the organization to concentrate/physically pool cash and establish a daily cash position
This measure calculates average cycle time in minutes for the organization to concentrate/physically pool cash and establish a daily cash position. This Cycle Time measure is…
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Measure Spotlights|
Number of FTEs that perform the process group "manage treasury operations" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process group "manage treasury operations," which consists…