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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost of IT development and maintenance, including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost per $1,000 revenue for IT Development and Maintenance, including any depreciation/amortization allocated to the fiscal year for capital…
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Measure Spotlights|
Total cost of IT operations, including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost per $1,000 revenue for IT Operations, including any depreciation/amortization allocated to the fiscal year for capital assets acquired…
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Measure Spotlights|
Total IT cost, including depreciation/amortization, per business entity employee
This measure calculates IT cost, including depreciation/amortization, per business entity employee. IT expenses include internal/external personnel cost; hardware cost for…
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Measure Spotlights|
Total cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process group "develop and maintain information technology…
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Measure Spotlights|
Total cost to perform the process group "develop and manage IT customer relationships", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process group "develop and manage information technology…
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Measure Spotlights|
Total cost to perform the process group "manage enterprise information", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization for assets acquired during current period) per $1,000 revenue to perform the process group "manage…
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Measure Spotlights|
Total IT budget, including depreciation/amortization, as a percentage of revenue
This measure projects the total IT budget, including any depreciation/amortization allocated to the fiscal year for capital assets acquired in the previous period, as a…
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Measure Spotlights|
Total IT budget, including depreciation/amortization, per business entity employee
This measure calculates the total IT budget, including any depreciation/amortization allocated to the fiscal year for capital assets acquired in the previous period, per…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to IT development and maintenance
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to IT development and maintenance, which consists of the process…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "deliver and support information technology services"
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to the process group "deliver and support information technology…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "deploy information technology solutions"
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to the process group "deploy information technology solutions," which…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "develop and maintain information technology solutions"
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to the process group "develop and maintain information technology…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "develop and manage IT customer relationships"
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to the process group "develop and manage IT customer relationships,"…
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Measure Spotlights|
Number of end users serviced by the IT function per IT function FTE
This measure calculates the number of end users per IT function FTE. IT end users (or IT customers) are all internal users of the business entity's IT systems. IT function…
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Measure Spotlights|
Number of IT FTEs that perform the process group "deliver and support information technology services" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue dedicated to the process group "deliver and support information technology…