Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsResource Results
-
Measure Spotlights|
Total number of legal services FTEs per $1 billion revenue
This measure calculates total number of legal services full-time equivalent employees (FTEs) per $1 billion revenue. The legal services function includes [Conducting board…
-
Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'conduct board activities'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'conduct board activities'. The process…
-
Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'manage, prepare, and review contracts'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'manage, prepare, and review contracts'. …
-
Measure Spotlights|
Percentage of legal services FTEs that perform the process group 'protect intellectual property'
This measure calculates percentage allocation of legal services full-time equivalent employees (FTEs) that perform the process group 'protect intellectual property'. The…
-
Measure Spotlights|
Percentage of training programs developed through other channels
This measure calculates the percentage of training programs developed through channels other than internal, external, or partnerships with external specialists. As part of a…
-
Measure Spotlights|
Percentage of training programs developed through partnerships with external specialists
This measure calculates the percentage of training programs developed through partnerships with external specialists. As part of a set of Supplemental Information measures,…
-
Measure Spotlights|
Percentage of learning days delivered through the use of external partners such as vendors and universities
This measure calculates percentage of per-employee learning days for the business entity delivered by external partners (e.g. vendors, universities etc.) This Supplemental…
-
Measure Spotlights|
Total cost to perform the process "develop and train employees" per process FTE
This measure calculates total cost to perform the process "develop and train employees" per process full time equivalent (FTE). Total cost is the sum of personnel …
-
Measure Spotlights|
Percentage of annual learning budget spent on developing skills in areas such as data science, digital skills and other specialty IT skills
This measure calculates percentage of annual learning budget spent on developing skills in areas such as data science, digital skills and other specialty IT skills. This…
-
Measure Spotlights|
Personnel cost to perform the process "develop and train employees" per $1,000 revenue
This measure calculates personnel cost per $1,000 business entity revenue to perform the process group "develop and train employees". Personnel cost refers to employee…
-
Measure Spotlights|
Personnel cost to perform the process "develop and train employees" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "develop and train employees". Personnel cost refers to employee personnel…
-
Measure Spotlights|
Number of business entity employees per FTE that performs the process "develop and train employees"
This measure calculates the number of business entity employees per total number of full time equivalents (FTEs) that perform the process "develop and train employees". The…
-
Measure Spotlights|
Number of FTEs that perform the process "develop and train employees" per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) that perform the process "develop and train employees" per $1 billion revenue of business entity. The Process …
-
Measure Spotlights|
Outsourced cost to perform the process "develop and train employees" as a percentage of total process cost
This measure calculates the outsourced cost to perform the process "develop and train employees" as a percentage of total process cost. Outsourced cost refers to the total…
-
Measure Spotlights|
Percentage of learning days delivered using computer based training
This measure calculates percentage of per employee learning days which are delivered using computer based training. Learning days are simply the average number of days in a…