Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsResource Results
-
Measure Spotlights|
Total cost to perform the process "process accounts payable (AP)" as percentage of selling, general, and administrative (SGA) costs
This measure calculates the total cost to perform the "process accounts payable (AP)" process as a percentage of selling, general, and administrative (SG&A) costs. The…
-
Measure Spotlights|
Total cost to perform the process "process expense reimbursements" as percentage of selling, general, and administrative (SGA) costs
This measure calculates the total cost to perform the "process expense reimbursements" process as a percentage of selling, general, and administrative (SG&A) costs. The…
-
Measure Spotlights|
Other cost to perform the process "process accounts payable (AP)" per invoice processed
This measure calculates other cost per invoice processed to perform the process group "process accounts payable (AP)," which consists of processing payments of operating…
-
Measure Spotlights|
Personnel cost to perform the process "process expense reimbursements" per T&E disbursement
This measure calculates personnel cost per travel and entertainment (T&E) disbursement to process reimbursements to employees for the expenses incurred during the course of…
-
Measure Spotlights|
Systems cost to perform the process "process expense reimbursements" per T&E disbursement
This measure calculates systems cost per travel and entertainment (T&E) disbursement to process reimbursements to employees for the expenses incurred during the course of…
-
Measure Spotlights|
Overhead cost to perform the process "process expense reimbursements" per T&E disbursement
This measure calculates overhead cost per travel and entertainment (T&E) disbursement to process reimbursements to employees for the expenses incurred during the course of…
-
Measure Spotlights|
Outsourced cost to perform the process "process expense reimbursements" per T&E disbursement
This measure calculates outsourced cost per travel and entertainment (T&E) disbursement to process reimbursements to employees for the expenses incurred during the course of…
-
Measure Spotlights|
Personnel cost to perform the process group "process accounts payable and expense reimbursements" per process group FTE
This measure calculates personnel cost per process group full-time equivalent (FTE) employee to perform the "process accounts payable and expense reimbursements" process…
-
Measure Spotlights|
Total cost to perform the process "process accounts payable (AP)" as a percentage of revenue
This measure calculates the total cost as a percentage of revenue to perform the "process accounts payable (AP)" process, which consists of processing payments of operating…
-
Measure Spotlights|
Total cost to perform the process group "process accounts payable and expense reimbursements" per $1,000 revenue
This measure calculates the total cost per $1,000 revenue to perform the "process accounts payable and expense reimbursements" process group, which consists of processing…
-
Measure Spotlights|
Percentage of discounts available that are taken
This measure calculates the percentage of available discounts that are taken. A discount is a reduction in the amount of an invoice/bill to be paid if the entire amount is…
-
Measure Spotlights|
Total cost to perform the process "process accounts payable (AP)" per process FTE
This measure calculates the total cost per process full-time equivalent (FTE) employee to perform the "process accounts payable (AP)" process, which consists of processing…
-
Measure Spotlights|
Outsourced cost to perform the process group "process accounts payable and expense reimbursements" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "process accounts payable and expense reimbursements" that comes from outsourced cost…
-
Measure Spotlights|
Outsourced cost to perform the process group "process accounts payable and expense reimbursements" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the "process accounts payable and expense reimbursements" process group, which consists of processing…
-
Measure Spotlights|
Overhead and other cost to perform the process group "process accounts payable and expense reimbursements" as a percentage of total process group cost
This measure calculates the percentage of the total cost to perform the process group "process accounts payable and expense reimbursements" that comes from overhead and other…