Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per $1,000 revenue
This measure calculates cost related to personnel cost, including depreciation/amortization, to perform the process group "deploy information technology solutions" per $1,000…
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Personnel cost to perform the process group "develop and manage IT customer relationships", including depreciation/amortization, per $1,000 revenue
This measure calculates personnel cost (including depreciation/amortization) per $1,000 revenue to perform the process group "develop and manage information technology…
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Business entity revenue per business entity employee
This measure calculates revenue per employee for the current reporting period. It is a Staff Productivity measure that helps companies assess the efficiency of their staff…
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Time in weeks to report on compliance status of the information architecture
This measure calculates the number of weeks it takes to report on compliance status of the information architecture. Information architecture includes defining information…
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Total cost to perform the process group "deliver and support information technology services", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process group "deliver and support information technology…
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Measure Spotlights|
Total cost to perform the process group "deploy information technology solutions", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process group "deploy information technology solutions," which…
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Measure Spotlights|
Total cost to perform the process group "develop and maintain information technology solutions", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process group "develop and maintain information technology…
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Measure Spotlights|
Total cost to perform the process group "develop and manage IT customer relationships", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization) per $1,000 revenue to perform the process group "develop and manage information technology…
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Measure Spotlights|
Total cost to perform the process group "manage enterprise information", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization for assets acquired during current period) per $1,000 revenue to perform the process group "manage…
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Total IT budget, including depreciation/amortization, as a percentage of revenue
This measure projects the total IT budget, including any depreciation/amortization allocated to the fiscal year for capital assets acquired in the previous period, as a…
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Measure Spotlights|
Total IT budget, including depreciation/amortization, per business entity employee
This measure calculates the total IT budget, including any depreciation/amortization allocated to the fiscal year for capital assets acquired in the previous period, per…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to IT development and maintenance
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to IT development and maintenance, which consists of the process…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "deliver and support information technology services"
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to the process group "deliver and support information technology…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "deploy information technology solutions"
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to the process group "deploy information technology solutions," which…
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "develop and maintain information technology solutions"
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to the process group "develop and maintain information technology…