Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Outsourced cost to perform the process "process payroll taxes" per employee paid
This measure calculates outsourced cost per employee paid to perform the process "process payroll taxes". Outsourced cost refers to the total cost of outsourcing a specific…
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Measure Spotlights|
Outsourced cost to perform the process group "process payroll" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process group "process payroll," which consists of the payment of salaries and wages in accordance…
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Measure Spotlights|
Personnel cost to perform the process group "process payroll" per employee paid
This measure calculates personnel cost per employee paid to perform the process group "process process payroll," which consists of the payment of salaries and wages in…
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Measure Spotlights|
Overhead and other costs to perform the process "report time" per $1,000 revenue
This measure calculates overhead and other cost per $1,000 business entity revenue to perform the process "report time". Overhead cost refers to expenses that an organization…
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Measure Spotlights|
Outsourced cost to perform the process "manage pay" per employee paid
This measure calculates outsourced cost per employee paid to perform the process "manage pay". Outsourced cost refers to the total cost of outsourcing a specific process to a…
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Measure Spotlights|
Percentage of paid employees that are exempt employees
This measure calculates the percentage of employees paid that are salaried (exempt) employees. This Supplemental Information measure is intended to help companies evaluate…
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Measure Spotlights|
Percentage of paid employees that are non-exempt employees
This measure calculates the percentage of employees paid that are hourly (non-exempt) employees. This Supplemental Information measure is intended to help companies evaluate…
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Measure Spotlights|
Percentage of paid employees that are retired employees
This measure calculates the percentage of employees paid that are retired employees receiving payments from payroll. This Supplemental Information measure is intended to help…
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Measure Spotlights|
Percentage of paid employees that are paid bi-weekly
This measure calculates the percentage of paid employees that are paid every two weeks.. This Supplemental Information measure is intended to help companies evaluate…
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Measure Spotlights|
Percentage of paid employees that are paid semi-monthly
This measure calculates the percentage of paid employees that are paid twice per month. This Supplemental Information measure is intended to help companies evaluate…
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Measure Spotlights|
Percentage of paid employees that are paid monthly
This measure calculates the percentage of paid employees that are paid monthly. This Supplemental Information measure is intended to help companies evaluate additional…
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Measure Spotlights|
Percentage of paid employees that are paid other than monthly, semi-monthly, bi-weekly, or weekly
This measure calculates the percentage of paid employees that are paid other than monthly, twice per month, every two weeks or weekly. This Supplemental Information measure…
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Measure Spotlights|
Systems cost to perform the process "manage pay" per employee paid
This measure calculates systems cost per employee paid to perform the "manage pay" process, which involves calculating employee payroll for each pay period, including bonus…
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Measure Spotlights|
Systems cost to perform the process "report time" per employee paid
This measure calculates systems cost per employee paid to perform the "report time" process, which consists of capturing/approving consolidated employee time information and…
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Measure Spotlights|
Number of payroll inquiries per FTE that performs the process group "process payroll"
This measure calculates the number of questions or concerns employees raise with regard to any topic related to payroll disbursements, per full-time equivalent (FTE) employee…