Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of HR FTEs eliminated/redeployed in the past 12 months attributed to AI
This measure calculates percentage of HR full time equivalents (FTEs) eliminated/redeployed in the past 12 months that are attributed to AI. The Function "develop and manage…
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Measure Spotlights|
Percentage change in the cycle time in days from approval of job requisition to acceptance of job offer in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the cycle time in days from approval of job requisition to acceptance of job offer in the past 12 months (pre-Covid). This…
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Measure Spotlights|
Percentage change in the new hire 12 month retention rate in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the new hire 12 month retention rate in the past 12 months (pre-Covid). This Supplemental Information measure is intended to help…
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Measure Spotlights|
Percentage change in the total number of furloughed employees in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the total number of furloughed employees in the past 12 months (pre-Covid). A furlough is a temporary reduction of workforce with…
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Measure Spotlights|
Percentage change in the new data science, digital skills and other specialty IT skills employee 12 month retention rate in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the new data science, digital skills and other specialty IT skills employee 12 month retention rate in the past 12 months (pre…
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Measure Spotlights|
Percentage change in learning budget per HR employee in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in learning budget per HR employee in the past 12 months (pre-Covid). This Supplemental Information measure is intended to help…
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Measure Spotlights|
Percentage change in the average number of learning days per employee in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the average number of learning days per employee in the past 12 months (pre-Covid). Learning days are simply the average number…
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This measure calculates percentage change in the average time in calendar days to close an identified skill or capability gap in data science, digital skills and other…
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This measure calculates percentage change in the annual learning budget spent on developing skills in areas such as data science, digital skills and other specialty IT skills…
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Measure Spotlights|
Percentage change in average time in days to fulfill an ad hoc information request in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in average time in days to fulfill an ad hoc information request in the past 12 months (pre-Covid). This Supplemental Information…
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Measure Spotlights|
Percentage change in the learning budget per business entity employee in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the learning budget per business entity employee in the past 12 months (pre-Covid). This Supplemental Information measure is…
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Measure Spotlights|
Percentage change in HR FTEs over the past 12 months (pre- to post-Covid)
This measure calculates percentage change in HR full time equivalents (FTEs) in the past 12 months (pre-Covid). This Supplemental Information measure is intended to help…
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Measure Spotlights|
Percentage change in the total number of voluntary employee terminations in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the total number of voluntary employee terminations in the past 12 months (pre-Covid). Voluntary turnover (or termination)…
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Measure Spotlights|
Percentage change in average number of learning days per HR employee in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in average number of learning days per HR employee in the past 12 months (pre-Covid). Learning days are simply the average number of…
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Measure Spotlights|
Percentage change in business entity employees in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in business entity employees in the past 12 months (pre-Covid). This Supplemental Information measure is intended to help companies…