APQC recently published an article entitled End-to-End Mapping of an Order-to-Cash Process. The idea was to illustrate the workflows in each stage of the end-to-end process as well as depict how upstream activities can have an impact—positive or negative—on the ultimate speed at which…

Today’s content management scene is teeming with a variety of tech tools, vendors, and advice, but what really works to connect people to what they need, when they need it? To find out, we asked 494 professionals about how their firms manage enterprise content. This infographic presents key…

Mitchell Weisberg, Managing Director of Lumen, Inc. talks about solving the most common challenges to getting and keeping your organization on the path to high performance when benchmarking. Mitchell will be a presenter at the 2014 APQC Process Improvement Conference October 16-17.

I was able to talk to Ronald G. Ross Co-Founder & Principal, Business Rule Solutions, LLC and Executive Editor, Business Rules Journal Business Rules Journal, about how to build a better business process model and why having too many rules can be a problem. What is the main reason people…

Jean-Claude Monney, global KM lead at Microsoft Services, discusses the links between KM strategy, execution, and culture.

Tuesday, August 5, APQC will be hosting a webinar to discuss the results of its research on how top performers in procurement compare to other organizations. APQC’s Open Standards Benchmarking in procurement data was used to identify procurement top performers as organizations with high…

I always have my eye open for research that might tell us more about how to leverage the expertise in our organizations, from novices to experts.  I stumbled across The Secret Life of the Grown up Brain (2010) I appreciated the highly readable, research-based and optimistic account of the (…

Need a boost in energy at work? APQC recently interviewed Perry Lieber, founder of FoundWellness and creator of the Workplace Workout for some tips on how you can make healthier choices at work and increase your energy levels. Perry’s tips stem from his work as an elite personal trainer to…

So the question is: “Culture or structure?” Now many of you may have heard the phrase, or its variant, something like: “Culture eats strategy for breakfast.” If that’s so, then certainly at the very least culture must be having structure for lunch then. My take on this is that even if both are…

APQC is very fortunate to enjoy the multitude of uses of our Process Classification Framework (PCF). The APQC membership uses the PCF to breakdown siloed organizations, and Professional Services firms use it with their clients to make sure they are talking the same language and drive apples to…