In 2021, the World Economic Forum’s Global Risks Report identified climate action failure as second greatest threat to global prosperity in both likelihood and potential impact—following infectious disease. Many of the factors in the high impact and high likelihood quadrant were other…

As you may have heard from us a few times, benchmarking is a top tool used by leadership teams to support decision making. So, to dig into that topic, APQC surveyed over 200 professionals—across functional boundaries—to understand their benchmarking challenges.  Benchmarking plays a vital…

Process maps are an excellent way to bring clarity to how work gets accomplished in the organization. Maps make processes tangible which helps visualize how a process plays out and interacts with other processes and systems. This visibility helps you coordinate improvement projects, choose measures…

APQC is small in terms of our physical footprint and number of employees. We deliver services; we have no products that require manufacturing or shipping. So how can we be more sustainable? The go-to idea would be to donate money – and we do donate to charitable causes – but what else could we do…

In September APQC conducted a survey to provide a better understanding of how some proposed structural changes, specifically centered on the procurement and products and service delivery sections, to APQC's Process Classification Framework® (PCF) would affect its end users. This infographic looks…

APQC recently held a webinar to discuss how companies reimage their order management processes to increase revenue, brand visibility, and customer satisfaction. Genpact’s Dipanjan Das and Rana Saha collectively responded to the follow-up questions from the webinar: How do we improve the…

I was recently able to speak with Dipanjan Das, Vice President of  Order to Cash Practice and Rana Saha, Transformation Leader at Genpact  about how organizations can use predictive analytics to re-design their order management process to match customer needs; resulting in increased…