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How The Great Resignation Made HR More Important Than Ever
What does it mean to be important in 2021? According to Merriam Webster, it is “having serious meaning or worth.” For all the human resources professionals out there, being important has never meant more or come with bigger expectations. That realization hit me about three weeks…
Keys To Retaining Employees in 2022
These days my news feed is full of stories about employee burnout, job dissatisfaction, and rising quit rates. Some of the articles offer solutions. They advise employers to accommodate workplace and work schedule flexibility, bolster pay and benefits, and make sure that employees have…
Coca-Cola's Journey to Become A Learning Organization
To survive—and thrive—amidst disruptions and unpredictable change, organizations need to foster environments that are conducive to learning. In such environments, employees come together to share knowledge, problem solve, and innovate. Building this kind of learning culture takes intentional and…
What Are Good Check-in Meeting Questions?
Good check-in meeting questions are relevant and evocative. Tactical yes/no questions and status updates are best handled as they arise in the course of day-to-day work. In the check-in meeting, you should dive deeper into challenges, opportunities, and successes. For meeting structure and…
Urgent Challenges HR Faces in 2021
Businesses today are facing urgent workforce challenges. The pressure is on HR to be at the top of its game. Yet, barriers threaten to hold HR back. In this blog, I share one action (spoiler alert: its closing HR skills gaps) that HR functions and HR professionals will want to take today to get on…
It's Time To Love Human Resources
Let me start by saying that this blog is not going to be for the faint of heart or the hypersensitive types. I plan to hit readers square between the eye, but before I say much else, I want to go on record as saying that I love working in human resources. I have loved it for almost 27 years…
Remote Work Questions Get Answered with People Analytics
Organizations across the globe are already, or will be, grappling with a common dilemma: How to handle remote work post-pandemic. Employers are asking: Should we bring workers back to the office? If yes, which workers, how often, and how flexible is this to change? And, perhaps most…
5 Biggest Benchmark Problems and How To Fix Them
As you may have heard from us a few times, benchmarking is a top tool used by leadership teams to support decision making. So, to dig into that topic, APQC surveyed over 200 professionals—across functional boundaries—to understand their benchmarking challenges. Benchmarking plays a vital…
What Great HR Shared Services Have in Common
APQC and ScottMadden partner to collect benchmarks on HR shared services organizations. In an email interview with APQC, ScottMadden explained why continuous improvement is important in HR shared services and shared advice for reaching peak HR shared services performance. After reading the…
What Is HR Transformation?
HR transformation is a redesign of the HR function involving dramatic as opposed to incremental improvement. At its core, HR transformation is about creating an HR function that reflects and supports the broader organization and its strategic objectives. As organizations embark on major change…