During last week’s webinar, How KM Supports the Nurturing of Successful Leaders, I talked with our Human Capital Management program manager Elissa Tucker about APQC’s latest research on leadership skills gaps. At the end of the call, the audience brought up some great questions about the…

At APQC, the end of the year is always a time to talk strategy. That means reflecting on where knowledge management is headed, what innovations and trends are impacting the field, and what we can do to support our members’ KM goals. I have a lot of conversations along these lines with different…

Cloud is driving big changes in the way that firms manage their data. At the API Cybersecurity Conference, I heard a lot of conversations about the risks of using cloud in the enterprise. According to Skyfence CEO Ofer Handler, cloud can limit IT’s ability to monitor activity in enterprise data and…

Communities of Practice are a huge part of the success in KM. Jean-Claude Monney, Global KM Lead at Microsoft Services discusses key outcomes, analytics and measures that help you know if CoPs are still thriving communities. You can follow Jean-Claude Monney on Twitter @jcfmonney

In a recent KM webinar, we heard from Suzan Pickels, Knowledge Advisor and Supervisor at ConocoPhillips. Pickels talked about how ConocoPhillips developed and maintained a successful knowledge sharing initiative. Audience members really wanted to hear more about ConocoPhillips' enterprise wiki, as…

Looking at the jack-o’-lanterns and inflatable spiders dotting my neighborhood this week, I started thinking about childhood fears—and grownup ones. I’m more likely to worry about the lure of leftover mini Snickers than ghosts or goblins, but the things that really keep me up at night tend to…

The most recent entrant in the cottage industry of cognitive psychology books, Daniel Leviten’s new book The Organized Mind, attempts to help us sort through the vast amount of information demanding our attention daily. Leviten claims we are victims of our evolutionary and inadequate attentional…

We turned to APQC’s Open Standards Benchmarking to find out how median IT cost compares across industries. Our findings are in the infographic below, which reveals some pretty significant differences in IT cost among different industries. Certainly different IT needs—as well as differences in…

Senior technical experts can be in short supply, especially if your organization has lots of projects underway. New employees and novices may not know where to turn or may be reluctant to bother or look stupid in front of an expert. One way to cope with a shortage of experts is to appeal to the…

APQC recently held a panel discussion on how organizations can take advantage of a holistic strategy encompassing an intersection of knowledge, process, and quality management. APQC’s Travis Colton, Jim Lee, and Jeff Varney collectively responded to this follow-up discussion from the panel: Q.…