The most memorable words of advice I’ve heard for people leading change is to play out your hunches; roll with the punches; and make the best of what comes your way. It’s catchy and easy to say, but much more difficult to figure out the science and art of “hunches and punches.” How do KM…
Today’s content management scene is teeming with a variety of tech tools, vendors, and advice, but what really works to connect people to what they need, when they need it? To find out, we asked 494 professionals about how their firms manage enterprise content. This infographic presents key…
Jean-Claude Monney, global KM lead at Microsoft Services, discusses the links between KM strategy, execution, and culture.
I always have my eye open for research that might tell us more about how to leverage the expertise in our organizations, from novices to experts. I stumbled across The Secret Life of the Grown up Brain (2010) I appreciated the highly readable, research-based and optimistic account of the (…
So the question is: “Culture or structure?” Now many of you may have heard the phrase, or its variant, something like: “Culture eats strategy for breakfast.” If that’s so, then certainly at the very least culture must be having structure for lunch then. My take on this is that even if both are…
Want to get a content management geek fired up? Start talking about wiki software. The wiki can be a place to store definitions for our corporate acronyms and jargon, a spot to post reports and meeting minutes, and a space to store information about past projects. But what makes wikis so exciting…
In my last post on making the most of technical expertise, I talked about three knowledge gaps technical leaders are contending with: turning mid-career employees (aka “nex’perts”) into experts, speeding up the learning curve for novices and new hires, and creating new innovations and solutions.…
Admittedly, I have carried a banner (and passion) for knowledge management (KM) for 2 decades. APQC’s research and hands-on work with our members has resulted in a proven framework and a formula for successfully implementing KM; yet we hear time and time again of “failed” KM implementations. We go…
Lisa Austin, Manager, Knowledge & Information Management, and Georgette Suggs, Document Management Specialist -- KM, from Williams and Bush Brothers & Company talk about unwritten rules that will make or break your KM program, how leaders create unwritten rules, and how KM Gamification can…
Sue Baktis, Senior Manager with Accenture, talks about how vocabulary, standardization and buy in from key stakeholders are the keys to building the right knowledge management taxonomy. She also explains how to create good taxonomy that will help boost business goals.