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Productivity Tips for the Holidays and the Rest of the Year
Even people who don't celebrate a holiday in December feel the effects of largely empty office buildings, holiday parties, extra traffic, and ever-expanding end-of-year task lists. Productivity is part of APQC's name, and we still experience lags during December. It can be difficult to stay focused…
Embedding Knowledge Management in Business Processes and Workflows
Over the past few years, APQC has noticed a trend in our knowledge management research. Namely, best-practice organizations build knowledge sharing and collaboration into the way employees already work, instead of having those activities be separate add-ons that people have to shift gears to…
Sometimes It's Not the Thought that Counts
Good intentions are fine when it comes to giving gifts to people you don't know very well, being late for dinner even though you left work early, or forgetting to buy milk even though you wrote it on your list, but they are not enough to make a business successful. Sure, I want to do business…
APQC Recognized as a Global MAKE Award Winner
The news was just released today that APQC has been named a 2011 Global Most Admired Knowledge Enterprise (MAKE) Award Winner. This is the second time we’ve been recognized as a Global Winner and the seventh time we’ve been acknowledged in the North American category. We are thrilled and humbled to…
Out of Your Bubble, Process Nerds
Whew! APQC's 2011 process conference was a huge success. We hosted some fantastic presenters who shared information that people could actually go home and use. You can view the presentations in our 2011 Process Management Conference Presentations and Slides collection. Great stuff in there.…
Who Knew a Process Management Conference Could Be So Fun?
It's great to be at APQC in Houston right now! Those of you who aren't here… well… you're missing out. First of all, Houston weather is perfect this time of year. When the rest of North America starts shivering, we venture outside to enjoy temperate perfection. And if it happens to rain, no problem…
Performance and Maturity: Are You Measuring What You’re Trying to Manage?
Anyone who has spent any time in entry-level business classes knows the adage, “if you don’t measure it, you can’t manage it.” It’s a pretty wise adage, and from a very systematic perspective, it’s right. Without knowledge of process performance, attempting to change is akin to rearranging…
Tools and Technology: They Sure Help Make the World Go Around
Think of the gamut of process management capabilities required to get real work done. Now imagine if you only had paper and pen, filing cabinets, the postal service (for normal communications) or a very expensive overnight delivery service for items needing rapid attention. More time would be spent…
Process Improvement: The Job that Never Ends
The goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth, productivity, or any other goal, organizations implement process management to improve something. Countless books have been written…
Change Management: The Heart of Process Management
Without proper change management, you can forget about moving your organization to process management. There is a reason change management is located at the heart of APQC's Seven Tenets of Process Management—number four of seven. All the other tenets, in a way, revolve around change management. The…