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How KM Can Support Diversity, Equity, and Inclusion
Diversity, equity, and inclusion (DEI) are hot topics in U.S. organizations right now. As leaders commit to building more equitable workplaces, they are realizing how structural bias can derail even the most well-meaning DEI vision. They’re also seeing connections between inclusion and employee…
How Do You Create a Shared KM and Process Roadmap?
Process and knowledge management (KM) teams often have different personalities. Process people are more linear thinkers focused on the straightest path to a given outcome, whereas KM people tend to be more freeform and value the journey as much as the destination. But one thing these groups have in…
9 Ways to Build a Lasting KM Program
Leading an enterprise KM initiative can be daunting, but it helps to connect with those who have done it successfully. Earlier this month, I sat down with five KM veterans to learn the secrets to their success. Juanita Coyle, CT1 KMSO, U.S. Navy Ian Pfaff, CKO, U.S. Army Training and…
How Knowledge Management Benchmarks and Metrics Are Changing
It feels like everything has changed in the past few years, and knowledge management is no exception. KM is generating renewed interest, and KM teams are taking on more strategic and varied roles as they capitalize on technology innovations and address emerging business needs. APQC is…
Three Ways to Strengthen a Collaborative Culture
Collaboration is like a muscle: the more you use it, the stronger it gets. And research is clear that organizations and teams with a collaborative culture feel better and produce more. So, how do you create and strengthen a collaborative culture? In a recent visit to the Gladstone…
How KM Should Support the Business in 2022
Knowledge management teams can be captivated by the beauty of their own methodologies, but KM is pointless unless it provides concrete value to the business. What “value to the business” means varies widely, however. A KM program might be designed to shorten project cycle times through knowledge…
The Biggest Mistakes About KM Adoption
While designing and implementing KM solutions can be tricky, the hardest part is getting people to actually use them. People are busy, and most are not thrilled by change. And unlike transitioning to a new ERP system, for example, KM adoption is often voluntary. This leaves KM teams in the…
How KM Can Take Advantage of the Shift to Virtual Work
Many of us who were lucky enough to remain employed over the last two years received a crash course in working from home. Remote work offers obvious benefits, especially for those with long commutes or disruptive cubemates. But some activities are more complicated when virtual. For instance, it can…
What Is a Job Handoff Document?
A job handoff document is exactly what it sounds like: It’s a record you create for someone who is taking over your job, either temporarily or permanently, to help them get up to speed. A handoff document cannot transfer in-depth expertise from years in a position, but it is a quick-and-dirty way…
Top KM Threats & Opportunities for 2021 & 2022
The world is rethinking where and how people work—and how technology can best support that work. This transformation affects both what knowledge management is capable of and what organizations need from a good KM program. Recognizing that things are changing quickly, APQC launched new KM Trends…