Creating an effective, productive project management office (PMO) is a key concern for many organizations. The Project Management Institute (PMI) released a 2012 pulse of project management report that examines the current trends of more than 1,000 project management professionals. Some of the…

When it comes to performance measurement systems, staff buy-in, support, and participation are key. Many times, organizations assume that because management and leadership support measurement, employees will be onboard as well. Yet, employees find measurement threatening—many worry that it will…

There are often several things that can be critical mistakes for an organization. This article, courtesy of the Process Excellence Network (PEX), suggests five different errors that are made, according to Peter Drucker. From 1975 to 1995, Peter F. Drucker wrote a column for The Wall Street Journal…

Recently at the APQC 2012 Process conference, several people asked about how to adopt and adapt APQC's Process Classification Framework (PCF). A previous post, Case Studies for Implementing a Process Classification Framework, identified several organizations that implemented the PCF in their unique…

Many organizations want to implement process management into their organizations, but they find that motivating employees can be one of the biggest challenges. Some organizations are able to gain buy-in to process management by using external influences such as adopting the standards of recognized…

The new Process Classification Framework (PCF) version 6.0.0 is available. Likely, you know the benefits that can result from implementing it into your organization, but figuring out how to get started can be overwhelming. If this is the case, you’re not alone. APQC recommends eight…

According to the American Society of Quality (ASQ), the cost of quality is the price of not creating a product or service. In other words, the calculation measures the waste or losses associated with producing a poor quality product. Costs rise when rework, retesting, or rebuilding happens, as the…

What does it take to be a Lean leader? This article, courtesy of the Process Excellence Network (PEX), suggests five different traits. Lean supervisors are often the key cogs in the process improvement machinery. They sit on the border between management and the coal face, dealing with issues as…