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Making Smart Decisions About Process Technologies
I want a car that parks itself, drives itself, and has laser guided cruise control. I want a 4K TV, with a curved screen, and…and…and… Everyone wants the new sexy whatever, but the question is…do they really need that? Let me give you an example. How often to you get a call from…
Tackling Process & Performance Managements 2021 Problems
Coming out of 2020, organizations continued to face a wide array of challenges—ongoing supply chain disruptions, the Great Resignation, conscious consumption, and flailing legacy systems. Many of the organizational transformation work in 2021 that process and performance teams were involved in,…
Where Organizations Struggle with Change Management
Process work is ultimately people work. Whether it’s redesigning a process, adopting a new system, or even automating or outsourcing a process—process work changes what they do and how people interact with their processes. Not only is change difficult, it’s often emotional. Resistance can come when…
Focus on Process Maturity for Optimal Health
Processes require structured audits to evaluate their relative health and to identify critical gaps in understanding, factors that impact the performance, and pinpoint substantive areas for improvement. A well-designed process audit uses a clear process maturity model (PMM) with core criteria and…
How Do I Use an A3 Template?
A3 is a versatile problem-solving method and continuous improvement tool. It’s called A3 because it fits on a standard sheet of paper. Download our free A3 template and you’ll have everything you need to get started. Why to Use A3 A3 is a step-by-step approach for applying plan-do-check…
Where Organizations Struggle with Process Improvement
Decision making, even with the best intentions, can be difficult, particularly when you have competing opinions and priorities. For example. What is the best course of action when you get a bonus check from work based upon your performance or the organization’s quarterly performance?…
What are End-to-End Processes?
Over the last four years, the need for end-to-end processes has become pervasive. In fact, it’s been the number one priority in BPM challenges and priorities since 2018. To further emphasize the drive to end-to-end, our need to holistically view how work gets accomplished was reinforced by the…
The 2 Biggest Challenges to Process Framework Implementation
Every two years APQC conducts a survey that explores process frameworks. How do people use them? What are their benefits? And where do folks get hung up during implementation? So, what did we find in this year’s survey? Overall, the applications and implementation of frameworks is…
All Great Processes Use a Framework
Process models take a variety of forms, and while I will not address them all, the two aspects of process modelling we see most often come in the form of process documentations (process maps, knowledge maps, RACI, SIPOC, etc.) and process frameworks. However, lets agree that regardless of…
Process Frameworks: The Backbone of BPM Efforts
Process work can be time consuming, fraught with conflicting perspectives, or teams don’t know where to start. One common way organizations can overcome these challenges is by using a process framework, like APQC’s Process Classification Framework® (PCF) as a reference guide. Process frameworks are…