The complex nature of doing business in a global market can be a challenge for organizations’ supply chains. Supply chain experts have encouraged organizations to become adaptable so that they can maintain an advantage over competitors, and many companies have responded by stepping up their efforts…

Harold Strawbridge, Director of Innovation of Inglis talks about the keys to building the right kind of process map such as asking the right questions, finding the right people to do it, and keeping people engaged in process improvement.  Harold will be a presenter at the 2014…

I recently talked to Claude Legrand, managing partner of Ideaction, Inc. to find out what makes companies leaders in innovation and what makes other companies struggle. APQC: What sets successful companies in innovation apart from the rest? Legrand: Knowledge about the innovation process is…

Though Agile’s roots are in software development organizations, changes in the business environment (e.g., growing power of customer, rapid pace of technology, and shorter business cycles) are driving organizations to look at additional ways to apply Agile. Components of Agile’s methodology (e.g.,…

“I’ll build a computer and download my knowledge in it,” says Scarlett Johannson in the new movie Lucy. Yes, this is a sci-fi film with a fantastical premise, but when I heard this line my brain went straight to thinking how mobile technology can enable effective knowledge and content management.…

The most memorable words of advice I’ve heard for people leading change is to play out your hunches; roll with the punches; and make the best of what comes your way. It’s catchy and easy to say, but much more difficult to figure out the science and art of “hunches and punches.”  How do KM…

APQC recently published an article entitled End-to-End Mapping of an Order-to-Cash Process. The idea was to illustrate the workflows in each stage of the end-to-end process as well as depict how upstream activities can have an impact—positive or negative—on the ultimate speed at which…

Today’s content management scene is teeming with a variety of tech tools, vendors, and advice, but what really works to connect people to what they need, when they need it? To find out, we asked 494 professionals about how their firms manage enterprise content. This infographic presents key…

Mitchell Weisberg, Managing Director of Lumen, Inc. talks about solving the most common challenges to getting and keeping your organization on the path to high performance when benchmarking. Mitchell will be a presenter at the 2014 APQC Process Improvement Conference October 16-17.

I was able to talk to Ronald G. Ross Co-Founder & Principal, Business Rule Solutions, LLC and Executive Editor, Business Rules Journal Business Rules Journal, about how to build a better business process model and why having too many rules can be a problem. What is the main reason people…