I recently spoke with Kevin De Pree, vice-president of Rand Group, to discuss why organizations are diving into digital, the common challenges related to digital transformations, and ways to help overcome institutional barriers that stymie so many digital efforts.  What are the catalysts…

APQC asked process experts about the new technology poised to have the greatest impact on process improvement and performance. Including the struggles of adopting new technologies and how not to fail at automation. These experts will be speaking at APQC’s Process & Performance Management…

APQC asked process management experts about establishing processes for long term growth, where organizations’ business alignment fail most often, and the biggest challenges to incorporate lasting process changes. These experts will be speaking at APQC’s Process & Performance Management…

Organizational silos are a pervasive challenge for most organizations and 73% of organizations feel that breaking down silos is vital to their success. The need to address silos makes sense given that many factors of our professional lives set us up to work best in silos; going as far back as…

Inevitably when I work on change management research, David Bowie’s “Changes” runs through my head. “Still don't know what I was waitin' for And my time was runnin' wild A million dead end streets and Every time I thought I'd got it made It seemed the taste was not so sweet” But what do…

Last month we discussed digital transformation and where so many organizations go wrong. Mainly the misunderstanding of what it means to be “transformational” and the need to connect your digital efforts to an overarching strategy. We wanted to learn more about your digital efforts and since…

Digital transformation is a high priority for many organizations—everyone is talking about it and organizations want to ensure it’s a strategic priority. Approximately three-quarters of process and performance management professionals report their organizations are undergoing a digital…

There is an influx of technologies to help us improve the efficiency and effectiveness of our processes. However, whether we are working on automating process or improving the effectiveness of a manual process the end-results all have one thing in common—improving the lives of the people involved.…

It’s the time of year again where we take stock of the trends and challenges impacting process and performance professionals in 2019. In other words what trends and topics are important to you? And even more importantly, what’s impeding the effectiveness of your work? Queue drumroll. The…

Many of you may have heard me say, "you have to know where you have been, to know where you are going." Not only does this give you the foundation to know what you need to plan for, but frankly, it's also always good policy to acknowledge the past before moving on. So that's what I wanted to…