Beatrice Le Moing, Knowledge Management Program Manager at Schneider Electric, explains how to make a lessons learned KM program create real value for a company. If you would like to view more interviews with breakout speakers from APQC’s 2015 KM Conference you can view the entire playlist…

How do you get people to create innovative ideas while also pushing the importance of reusing knowledge? This question came up at the end of APQC’s Knowledge Management (KM) Community Call, a webinar that featured Jean-Claude Monney and Mark Szalkiewics from Microsoft. Here’s how Mark…

APQC’s research finds that best practice organizations actually don’t have significantly better search technology. Instead, they meet employees’ search needs with superior processes and approaches to content management. Check out the infographic below for three key ways to fix enterprise search…

If the 90’s can be called “retro,” so too can some KM approaches. There are companies where the Communities of Practice are older than some of their members! But those communities are still in place for a reason—they work. At the same time, it seems like there’s always new KM tools and techniques…

We’ve all heard of the classic project triangle, which gives us three attributes—fast, cheap, and good—but, we only get to pick two. For example, you can execute a high-quality project on the fly, but it won’t be cheap. Maybe there’s a similar “content management triangle,” and if so, its three…

APQC asked a roundtable of KM professionals about how organizations can improve their content management. We asked: What are the keys to having content that different generations of employees can use and understand? José Carlos: I’m not sure if it’s a generational issue. Some people say…

APQC asked a roundtable of KM professionals about how organizations can improve their content management. Our best-practice research says great content management systems have content developed around stakeholder needs. We asked, "Why don't companies create content that meets stakeholder needs, and…