Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
2024 Process & Performance Management Priorities and Challenges: Manufacturing Sector
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2024.This report explores trends in…
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Data and Measures|
2024 Financial Management Priorities Survey Report: Healthcare Industry
APQC conducted its annual survey of finance professionals to explore the focus areas, initiatives, and challenges APQC members and customers are addressing in 2024. Topics…
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Data and Measures|
IT Organization Performance Practices Report: Healthcare Industry
This report summarizes practices in the Healthcare Industry related to IT strategy and governance, methodologies and processes, focus areas, and maturity from APQC’s Open…
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Data and Measures|
IT Organization Performance Practices Report: Insurance Industry
This report summarizes practices in the Insurance Industry related to IT strategy and governance, methodologies and processes, focus areas, and maturity from APQC’s Open…
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Data and Measures|
IT Organization Performance Key Benchmarks: Insurance Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. Prepared using data from APQC’s Open Standards…
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Data and Measures|
IT Organization Performance Key Benchmarks: Healthcare Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. Prepared using data from APQC’s Open Standards…
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Data and Measures|
2024 Supply Chain Priorities and Challenges: Financial Services/Banking and Insurance Industry Report
APQC concluded its tenth annual Supply Chain Management Priorities and Challenges research in early 2024. The purpose of this research was to learn about organizations’…
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Data and Measures|
Procurement Key Benchmarks: Insurance Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement, this article provides key performance indicator (KPI) benchmarks for organizations in the…
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Data and Measures|
Procurement Key Benchmarks: Healthcare Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement, this article provides key performance indicator (KPI) benchmarks for organizations in the…
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Data and Measures|
Logistics Key Benchmarks: Healthcare Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Logistics, this article provides key performance indicator (KPI) benchmarks for organizations in the…
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Collections|
Procurement Key Benchmarks
Featuring data from APQC's Open Standards Benchmarking in Procurement, these articles highlight the median performance level on important procurement benchmarks for…
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Logistics Key Benchmarks
APQC has chosen a set of key benchmarks that are important for organizations to monitor and benchmark with other organizations in their industry. Featuring data from APQC’s…
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Data and Measures|
Planning and Management Accounting: Automation and Software - Healthcare Industry Report
APQC prepares healthcare industry views of key performance indicators as well as cross-industry views to gain a sense of how relevant peers perform across a set of measures…
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Data and Measures|
Planning and Management Accounting: Automation and Software - Insurance Industry Report
APQC prepares insurance industry views of key performance indicators as well as cross-industry views to gain a sense of how relevant peers perform across a set of measures…
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Data and Measures|
The Role of Technology in KM Pulse Survey Report: Financial Services/Banking/Insurance Industry
Integrating digital technologies for knowledge management is a top priority in today's rapidly changing world. Advanced technologies such as AI are transforming how knowledge…
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