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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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- Customer-focused Processes and Functions (5)
- Education K16 (21)
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Finance and Accounting
(67)
- Accounting (15)
- Accounts Payable (10)
- Accounts Receivable (5)
- Auditing (4)
- Capital Planning/Allocation (2)
- Cash Management (2)
- Credit and Collections (5)
- Finance Analytics (5)
- Financial Performance Management Analytics (2)
- Payroll (4)
- Performance Management (1)
- Planning, budgeting, and forecasting (19)
- Regulatory Compliance (5)
- Risk Management (4)
- Tax management (2)
- Working Capital Management (3)
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Human Capital Management
(48)
- Compensation and benefits (1)
- Employee Communication & Engagement (4)
- Employee outplacement, downsizing, and redeployment (2)
- Employee Training & development (14)
- HCM/HR Operations (15)
- HCM Strategy (11)
- Legal and Compliance (1)
- Performance management and evaluation (3)
- Recruiting and Staffing (6)
- Rewards, Recognition, and Retention (6)
- Workforce Information and Analytics (6)
- Information Technology (15)
- Innovation (16)
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Knowledge Management
(63)
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Organization and Management
(24)
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Process and Performance Management
(53)
- Product Development (18)
- Sales and Marketing (7)
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Supply Chain Management
(34)
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- Accounting (4)
- Aerospace (16)
- Agriculture (2)
- Airline (1)
- Amusement/Recreation Services (1)
- Appliances (2)
- Architecture and Design (4)
- Association (1)
- Automotive (22)
- Biotechnology (1)
- Broadcasting/Radio/TV/Cable/Media (8)
- Chemicals (21)
- Computers (5)
- Construction (6)
- Consumer Products/Packaged Goods (26)
- Cosmetics/Soaps/Detergents/Perfumes (2)
- Data Management (2)
- Distribution (13)
- Durable Goods (13)
- Education (Higher Education) (2)
- Education (K-12) (1)
- Electronics (21)
- Energy and Utility (16)
- Engineering (8)
- Entertainment (7)
- (-) Financial Services/Banking (180)
- Food/Beverage/Restaurant (10)
- Forestry Products (1)
- Government/Military (Federal/State) (24)
- Healthcare (12)
- Instrumentation (3)
- Insurance (28)
- Legal Services (12)
- Machinery (18)
- Machinery Equipment (15)
- Medical Equipment (5)
- Metals (3)
- Mining (10)
- Non-Profit (10)
- Petroleum/Oil/Gas (33)
- Pharmaceutical (23)
- Pipelines (5)
- Printing & Publishing (1)
- Professional Services/Business Services (24)
- (-) Railroads (1)
- (-) Rental (1)
- Research Organization (3)
- Retail/Catalog/Mail Order (25)
- Rubber & Plastics (3)
- Security Systems (2)
- Semiconductors (2)
- Software (15)
- Steel (2)
- Stone/Glass/Clay/Concrete (3)
- (-) Telecommunication (99)
- Textile (4)
- Tobacco (2)
- Transportation/Freight Carriers (11)
- (-) Waste Management/Environmental (7)
- Wholesale Distribution (17)
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The U.S. Internal Revenue Service (IRS) earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the enterprise level…
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