Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Competitive Comparison: Food and Beverage Manufacturers Industry, Logistics Practices Report
APQC conducts research on logistics to help organizations assess the performance of their own processes and functions compared to their peers. This survey-based research…
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Data and Measures|
Last Mile Delivery: Food and Beverage Manufacturers Industry, Logistics Practices Report
APQC conducts research on logistics to help organizations assess the performance of their own processes and functions compared to their peers. This survey-based research…
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Data and Measures|
Workforce Practices in Logistics: Food and Beverage Manufacturers Industry, Logistics Practices Report
APQC conducts research on logistics to help organizations assess the performance of their own processes and functions compared to their peers. This survey-based research…
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Data and Measures|
Evolution of Benchmarking 2022: Manufacturing Industry
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look towards the future…
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Ubisoft Entertainment scaled up rapidly and had a complex, messy content management environment and a competitive organizational culture that was not conducive to knowledge…
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Presentation Slides|
How to Boost Customer Experience with BPM and Design Thinking
Frameworks and methods from customer experience management (CXM), business process management (BPM), and design thinking (DT) had been utilized in several Endress+Hauser…
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Data and Measures|
Tax and Treasury Key Benchmarks: Food and Beverage Manufacturers Industry
Prepared using data from APQC's Open Standards Benchmarking® in Tax and Treasury, this article highlights financial management tax and treasury key performance indicator (KPI…
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The customer experience is critical to the success of your organization, but do your business processes reflect that importance? In a breakout session from APQC’s 2022…
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Data and Measures|
Payroll Key Benchmarks: Food and Beverage Manufacturers Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Process payroll” includes…
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Data and Measures|
Accounts Payable Practices Report: Media and Entertainment Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
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Data and Measures|
Contact Center Key Benchmarks: Media and Entertainment Industry
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Collections|
Contact Center Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Data and Measures|
Reward and Retain Key Benchmarks: Media and Entertainment Industry
A collection of key human capital benchmarks prepared from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, these articles highlight reward and retain key…
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Supplier risk is one of the biggest risk vectors organizations face today. Suppliers can expose a company to risk not only by failing to deliver materials or products on time…
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Data and Measures|
Understanding Sustainability Programs: Manufacturing Sector
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
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