Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Talent Acquisition Key Benchmarks
Prepared using APQC’s Open Standards Benchmarking® portal, the articles in this collection highlight important measures and median metric values for the Source, recruit, and…
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Data and Measures|
Talent Acquisition Key Benchmarks: Services Industry
Prepared using data from APQC’s Open Standards Benchmarking® in Talent Acquisition, this article highlights important measures and median metric values in the services…
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Data and Measures|
Talent Acquisition Key Benchmarks: Utility Industry
Prepared using data from APQC’s Open Standards Benchmarking® in Talent Acquisition, this article highlights important measures and median metric values in the utility…
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Manufacturing Key Benchmarks
Prepared using data from APQC’s Open Standards Benchmarking (OSB) in Manufacturing, this collection includes articles that provide median values for selected key performance…
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HR Function Key Benchmarks: Utility Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the utility…
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Data and Measures|
HR Function Key Benchmarks: Services Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the services…
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Data and Measures|
Finance Organization Key Benchmarks: Services Industry
Prepared using data from APQC's Open Standards Benchmarking for the finance organization, this article highlights key performance indicator (KPI) benchmarks for organizations…
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Finance Organization Key Benchmarks: Utility Industry
Prepared using data from APQC's Open Standards Benchmarking for the finance organization, this article highlights key performance indicator (KPI) benchmarks for organizations…
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Supply Chain Planning Key Benchmarks
With metric data from APQC’s Open Standards Benchmarking in supply chain planning, this collection highlights articles with supply chain planning benchmarks for organizations…
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Supply Chain Planning Key Benchmarks: Utility Industry
Prepared using APQC’s Open Standards Benchmarking® in Supply Chain Planning, this document highlights key performance indicators (KPIs) and median metric values for supply…
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IT Organization Performance Practices Report: Services Industry
This report summarizes practices in the Services Industry related to IT strategy and governance, methodologies and processes, focus areas, and maturity from APQC’s Open…
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IT Organization Performance Practices Report: Utility Industry
This report summarizes practices in the Utility Industry related to IT strategy and governance, methodologies and processes, focus areas, and maturity from APQC’s Open…
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Data and Measures|
IT Organization Performance Key Benchmarks: Services Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. Prepared using data from APQC’s Open Standards…
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Data and Measures|
IT Organization Performance Key Benchmarks: Utility Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. Prepared using data from APQC’s Open Standards…
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Procurement Key Benchmarks
Featuring data from APQC's Open Standards Benchmarking in Procurement, these articles highlight the median performance level on important procurement benchmarks for…
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