Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Current State of the HR Function: Consumer Products/Packaged Goods Industry
Based on the results of APQC's spring 2021 State of HR Survey, this report details how HR functions today are handling strategy, structure, process, staffing, technology, and…
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Reports & White Papers|
Current State of the HR Function: Telecommunications Industry
Based on the results of APQC's spring 2021 State of HR Survey, this report details how HR functions today are handling strategy, structure, process, staffing, technology, and…
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Case Study|
Moving to HR Global Operations at Ericsson
Ericsson, a Swedish multinational telecom company, has received multiple awards and achieved the highest level of maturity certification for its HR shared services operations…
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Webinars & Videos|
Ericsson's HR Global Operations Journey
Hear Claudia Petrocchi, head of the international mobility center of excellence at Ericsson, discuss the organization's journey from regional HR shared services to an HR…
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Presentation Slides|
Ericsson's HR Global Operations Journey
Learn from Claudia Petrocchi, head of the international mobility center of excellence at Ericsson, about the organization's journey from a regional HR shared services to an…
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Data and Measures|
Key Human Capital Management Benchmarks: Consumer Products/Packaged Goods Industry Overview
Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights key human capital management benchmarks for organizations in the consumer products/packaged…
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Case Study|
Measuring Diversity and Inclusion at Sodexo
Find out how Sodexo--a DiversityInc Top 50 Hall of Fame inductee (an honor bestowed to only six U.S. companies)--measures diversity and inclusion for its U.S. operations. …
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Case Study|
Reporting on Human Capital Management at Ericsson AB
An important part of HR strategy setting is measuring the outcomes and value of human capital processes, and leveraging employee data and workforce analytics as key inputs…
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Articles|
Measuring Diversity and Inclusion
When it comes to measuring diversity, simple headcounts will no longer suffice. Organizations are in need of ways to also measure inclusion and to demonstrate the return on…
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Collections|
Strategic HR Partnerships
How do organizations go from a transactional HR role to a more strategic one? This collection of articles includes a best practices report and case studies on developing and…
Measure Spotlight Results
(1 - 5 of 53 Results)Number of FTEs that perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per $1 billion revenue
Number of business entity employees per FTE that performs the process group "develop and manage human resources (HR) planning, policies, and strategies"
Total cost to perform the HR function per FTE that performs the process group "develop and manage HR planning, policies, and strategies"
Percentage of senior management/executives with formal succession planning processes in place
Percentage of middle management/specialists with formal succession planning processes in place
