Home

Resource Library

APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

Looking for something specific?

Ask us
Consumer Products/Packaged Goods Telecommunication HCM/HR Operations HCM Strategy Reset Filters

Search by keyword in the box below. Use the filter on the left to browse.

1 - 5 of 5 Results

Measure Spotlight Results

(1 - 5 of 54 Results)

Estimated percentage of time HR employees currently spend on repetitive/redundant tasks

Personnel cost to perform the process group "develop and manage human resources planning, policies, and strategies" as a percentage of total process group cost

Response time in hours for non-routine "develop and manage human resources planning, policies, and strategies" inquiries

Response time in hours for routine "develop and manage human resources planning, policies, and strategies" inquiries

Number of FTEs that perform the process group "develop and manage human resources planning, policies, and strategies" per $1 billion revenue
View all measure spotlight results
Image of an illustrated classroom with an instructor up front and students sitting in front of him in chairs