Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Procurement Key Benchmarks: Utility Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Procurement, this article provides key performance indicator (KPI) benchmarks for organizations in the…
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Data and Measures|
Current State of Learning and Development Survey Report: Retail and Wholesale Industry
In the first half of 2023, APQC launched a research study to understand how organizations are approaching learning and development (L&D) today. L&D leaders from across the…
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Data and Measures|
Current State of Learning and Development Survey Report: Utility Industry
In the first half of 2023, APQC launched a research study to understand how organizations are approaching learning and development (L&D) today. L&D leaders from across the…
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Data and Measures|
Planning and Management Accounting: Automation and Software - Utility Industry Report
APQC prepares utility industry views of key performance indicators as well as cross-industry views to gain a sense of how relevant peers perform across a set of measures…
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Data and Measures|
Planning and Management Accounting: Agile Methodology - Retail and Wholesale Industry Report
APQC prepares retail and wholesale industry views of key performance indicators as well as industry-specific views to gain a sense of how relevant peers perform across a set…
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Data and Measures|
Planning and Management Accounting: Agile Methodology - Utilities Industry Report
APQC prepares utilities industry views of key performance indicators as well as industry-specific views to gain a sense of how relevant peers perform across a set of measures…
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Data and Measures|
Planning and Management Accounting: Sustainability - Utilities Industry Report
APQC prepares utilities industry views of key performance indicators as well as industry-specific views to gain a sense of how relevant peers perform across a set of measures…
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Data and Measures|
Sales and Marketing Key Benchmarks: Utility Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Planning and Management Accounting: Process and Data Maturity - Media and Entertainment Industry Report
APQC prepares media and entertainment industry specific views of key performance indicators to gain a sense of how relevant peers perform across a set of measures. The focus…
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Data and Measures|
Planning and Management Accounting: Process and Data Maturity - Utility Industry Report
APQC prepares utility products industry specific views of key performance indicators to gain a sense of how relevant peers perform across a set of measures. The focus of this…
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Data and Measures|
Planning and Management Accounting: Process and Data Maturity - Retail and Wholesale Industry Report
APQC prepares retail and wholesale industry specific views of key performance indicators to gain a sense of how relevant peers perform across a set of measures. The focus of…
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Collections|
APQC's Process Classification Framework (PCF) - Cross-Industry and Industry-Specific Versions
This collection contains links to all the most recent versions of APQC's Process Classification Framework (PCF), including the cross-industry framework, all industry-specific…
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Data and Measures|
Redeploy and Retire Employees Key Benchmarks: Retail and Wholesale Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this article highlights important measures and median metric values for the Redeploy and retire employees process…
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Data and Measures|
Redeploy and Retire Employees Key Benchmarks: Utility Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this article highlights important measures and median metric values for the Redeploy and retire employees process…
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Data and Measures|
Manage Employee Information and Analytics Key Benchmarks: Retail and Wholesale Industry
Prepared using data from APQC’s Open Standards Benchmarking® portal, this table highlights benchmarks for the process group “Manage employee information and analytics” in the…
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