Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Tools & Templates|
Example Terms of Use for a Global Supply Chain Network Platform
This is an example legal framework that can be used across a supply chain network of different companies and organizations working together. It outlines the legal terms under…
-
This case study details the rigorous process undertaken to select a software-as-a-service (SaaS) technology solution vendor to provide a supply chain control tower platform…
-
Data and Measures|
Knowledge Management Program Key Benchmarks: Healthcare Industry
Gain insight into the efficiency and effectiveness of your organization’s processes in the healthcare industry by benchmarking common business activities. The process group …
-
Data and Measures|
Supply Chain Planning Practices: Healthcare Industry
APQC conducts ongoing research on supply chain planning designed to help organizations assess the structure and performance of their own supply chain planning function…
-
Data and Measures|
The Future of Finance Talent Survey Report: Healthcare Industry
Finance functions are evolving, looking to add higher-value services to their traditional focus on administration and compliance. With this shift, many are recognizing the…
-
Presentation Slides|
How to Boost Customer Experience with BPM and Design Thinking
Frameworks and methods from customer experience management (CXM), business process management (BPM), and design thinking (DT) had been utilized in several Endress+Hauser…
-
The customer experience is critical to the success of your organization, but do your business processes reflect that importance? In a breakout session from APQC’s 2022…
-
Data and Measures|
Accounts Payable Practices Report: Healthcare Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
-
Data and Measures|
2022 Supply Chain Challenges and Priorities: Agriculture Industry
APQC concluded its eighth annual Supply Chain Management Priorities and Challenges research in early 2022. The purpose of this research was to learn about organizations’…
-
Data and Measures|
Reward and Retain Key Benchmarks: Healthcare Industry
A collection of key human capital benchmarks prepared from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, these articles highlight reward and retain key…
-
Data and Measures|
Understanding Sustainability Programs: Services Sector
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
-
Data and Measures|
HR Customer Satisfaction Survey Report: Healthcare
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
-
Data and Measures|
AI in the Finance Function Survey Report: Healthcare Industry
In 2020-21, APQC conducted a survey to explore the use of AI in the finance function. This report explores trends in AI and its applications in healthcare industry finance…
-
Data and Measures|
AI in Customer Service: Healthcare Industry Report
In 2020, APQC conducted a survey to explore the use of artificial intelligence (AI) for customer service. This report highlights results from respondents in the healthcare…
-
Data and Measures|
Knowledge Management Trends Survey Report: Healthcare and Pharmaceutical Industries
In late summer 2021, APQC surveyed more than 350 knowledge management experts and practitioners about their view of KM’s current state and what they think the future holds…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.