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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Don't Call It a Comeback: Enhancing Value Despite Unpredictability
In this session, CRB Group discussed how to innovate and adapt during times of uncertainty in order to deliver business value enhancements and inventive solutions. The…
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In this session, participants learned about the pressing challenges organizations face in managing their wealth of knowledge and information. The session explored the…
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In this session, CRB Group discussed how to innovate and adapt during times of uncertainty in order to deliver business value enhancements and inventive solutions. The…
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Presentation Slides|
The Power of Generational Knowledge Sharing
This session focused on how sharing knowledge and diverse experiences can provide significant insights. By bridging the gap between different age groups, we can uncover the…
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During this session, Medtronic's supply chain underwent a radical transformation journey four years ago. The KM team developed an award-winning program to improve employee…
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Presentation Slides|
The True Cost of Losing Knowledge and How to Save It
In this session, participants learned about the pressing challenges organizations face in managing their wealth of knowledge and information. The session explored the…
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Presentation Slides|
Proving In-Person Event Value Through Network Mapping: One KM Team’s Journey
In this session, the Knowledge Management team at Collins Aerospace demonstrated the value of in-person events through network mapping, which analyzed conference attendees'…
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In this session, the Knowledge Management team at Collins Aerospace demonstrated the value of in-person events through network mapping, which analyzed conference attendees'…
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Articles|
The Power of Generational Knowledge Sharing
This session focused on how sharing knowledge and diverse experiences can provide significant insights. By bridging the gap between different age groups, we can uncover the…
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Data and Measures|
2023 Managing Process Knowledge: Aerospace Industry Report
In 2023, APQC conducted research to identify the correlation between process performance and knowledge management to maximize process performance, mitigate risks, and improve…
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Reports & White Papers|
Strategic Planning for Knowledge Management
Strategic planning for knowledge management is important because it helps you operationalize your KM strategy and determine the resources needed to support it. This white…
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Data and Measures|
KM Program Practices Report: Utility
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
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Data and Measures|
Knowledge Management Program Key Benchmarks: Utility Industry
Gain insight into the efficiency and effectiveness of your organization’s processes in the utility industry by benchmarking common business activities. The process group …
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Knowledge graphs allow organizations to create webs of knowledge representing relevant domains. As a result, they can seamlessly break down data silos so that information…
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Data and Measures|
AI in Customer Service: Utility Industry Report
In 2020, APQC conducted a survey to explore the use of artificial intelligence (AI) for customer service. This report highlights results from respondents in the utility…