Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Diversity, Equity, & Inclusion: What Will It Take to Move the Needle?
What will it take for organizations to improve workforce diversity, equity, and inclusion (DEI)? At APQC's 2023 People, Process, and Knowledge Conference, Elissa Tucker,…
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From Hoarding to Sharing: Cargill’s Journey to a Digital Knowledge-Sharing Platform
How do you capture R&D knowledge and make it accessible to multiple business units that span the globe? Sonia Henry, knowledge management lead, and France Despert,…
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Presentation Slides|
Knowledge Hub and Training: The Power Duo to Turbocharge Employee Performance
According to studies, humans retain only 2% of what they have learned a month later. To transform employee performance, a modern knowledge hub delivers contextually relevant…
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Presentation Slides|
Last Mile Delivery: Current State
APQC conducts research on logistics to help organizations assess the performance of their own processes and functions compared to their peers. This survey-based research…
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Environmental Sustainability in Logistics: Current Practices
APQC conducts research on logistics to help organizations assess the performance of their own processes and functions compared to their peers. This survey-based research…
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Presentation Slides|
Process Management Roles All Organizations Should Have
According to APQC’s 2023 priorities research, more than one-third of organizations have identified key skillsets individuals should have as a critical component in the…
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Presentation Slides|
2023 Supply Chain Priorities, Challenges, and Trends
These presentation slides correspond to a March 2023 webinar where Marisa Brown, APQC senior principal research lead for Supply Chain Management, presented insights and…
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Presentation Slides|
Setting the Foundation to Deliver on DEI Commitments
Across the globe, organizations have made public declarations about workforce diversity, equity, and inclusion. What will it take to deliver on these commitments? In this…
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Presentation Slides|
Maximizing the Power of Enterprise Search: Strategies and Best Practices
Organizations with leading knowledge reuse capabilities know employee reusability directly impacts revenue and customer value. Despite this, employees spend 25% of their time…
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Presentation Slides|
How Knowledge Management Helped Change NASA’s Culture
An essential component of a knowledge management program is to use lessons learned from the past to prevent future tragedies. While NASA has a long history of technical…
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Presentation Slides|
What to Expect in Process and Performance Management in 2023
At the close of 2022, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2023…
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Presentation Slides|
Operational Resilience: The New Necessity
These presentation slides correspond to this 2023 webinar where Marisa Brown, senior principal research lead for Supply Chain Management at APQC, joined BCG's Jeremy Kay,…
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Presentation Slides|
Content Management: Lessons from the Front
Content management requires good systems, but technology issues often mask more fundamental gaps around poorly designed content strategy, insufficient enabling processes,…
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Presentation Slides|
Making Change Management Better
Organizations and employees have been through a lot over the last couple of years with no real signs of slowing down. Employees are exhausted and the transformation and new…
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Presentation Slides|
Shipping Hope and Help - Logistics for the Good
In these presentation slides, Enrique Alvarez, co-founder and managing director of Vector Global Logistics and Kathy Fulton, Executive Director of American Logistics Aid…
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