Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
How to Establish a Value Path
Organizations can leverage numerous approaches from the quality discipline to support their process improvement efforts. For the first step in identifying improvement…
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Tools & Templates|
How to Establish a Value Path Template
This tool links process performance, business outputs, and organizational goals in support of value creation. Simply put, a value path ensures a direct link from an…
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Presentation Slides|
2023 Excellence in KM Showcase: Unveiling Insights from High-achieving KM Programs
In this webinar, you will learn about APQC's Excellence in Knowledge Management program (EiKM) , and Knowledge Management Capability Assessment Tool and hear from two…
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Tools & Templates|
Knowledge Management (KM) Glossary
In this glossary, you will find definitions of useful terminology related to Knowledge Management (KM). This tool is designed to help you understand some of the key concepts…
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Presentation Slides|
Unlocking Automation Excellence: Workato's Journey with APQC's PCF®️ as the Ultimate Foundation
Over the past decade, there have been rapid advancements in enterprise automation technology, leading to significant market adoption. To better assist its customers on their…
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Tools & Templates|
Failure Modes and Effects Analysis Template
With highly technical processes, systems and technologies have multiple failure modes. How can it fail? What can go wrong with it? Have you ever looked at that systems view…
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Tools & Templates|
Process Definition Document and Template
This process template walks you through how to define and build a process. Activities include addressing: roles, activities, deliverables, and interdependencies within the…
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Tools & Templates|
20 Questions to Ask Yourself When Developing a KM Business Case
Creating or evaluating a business case for Knowledge Management (KM) can be challenging. In any case, this tool provides 20 questions that will assist you in this process…
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Tools & Templates|
Common Process Management Roles
To retain market share, evolve, and adapt, organizations need a strong foundation in process management. This foundation is not built on the processes themselves—after all,…
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Tools & Templates|
HR Transformation Roles and Responsibilities Example
Part of APQC’s HR Transformation Toolkit Collection, this example lays out core HR transformation team roles and associated responsibilities. Use this example along with APQC…
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Tools & Templates|
HR Transformation Vision and Guiding Principles Template
Part of APQC’s HR Transformation Toolkit Collection, this template can be used to define the vision and principles that will guide your organization’s HR Transformation…
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Tools & Templates|
HR Transformation Vision and Guiding Principles Example
Part of APQC’s HR Transformation Toolkit Collection, this is an example of the vision and guiding principles for a hypothetical HR transformation effort. Use this example,…
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Tools & Templates|
HR Transformation Future State Action Plan Template
Part of APQC’s HR Transformation Toolkit Collection, this template is a guide to creating action plans for implementing your HR transformation initiatives. For additional…
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Tools & Templates|
HR Transformation Business Case Template
Part of APQC’s HR Transformation Toolkit Collection, this template can be used to create a business case that will help you secure leadership approval for your HR…
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Tools & Templates|
HR Transformation Current State Assessment Approaches
Part of APQC’s HR Transformation Toolkit Collection, this tool provides a menu of approaches that an organization can use to assess the current state of its HR function. For…
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