Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In this podcast, APQC’s Lauren Trees talks with Caroline Thompson, KM consultant at Shopify, and Sawyer Hamilton, knowledge base administrator at Elevations Credit Union,…
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Podcasts|
KM Success Secrets from Industry Veterans
It’s a long road to build a successful knowledge management program, but it helps to hear what other organizations have done and their lessons learned along the way. This…
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On this podcast, APQC’s Mercy Harper talks with Stephanie Barnes, Chief Chaos Organizer at Entelechy, about practice, tactical tips for implementing Radical Knowledge…
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Presentation Slides|
The Intersection of KM and Diversity, Equity, and Inclusion
Many organizations are rethinking their approach to diversity, equity, and inclusion (DEI), including how they can curtail bias and encourage diverse voices and perspectives…
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APQC’s Lauren Trees talks with Nada El Gazzar, business excellence expert at Rabdan Academy, about the role of knowledge management in business excellence initiatives and how…
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APQC’s Mercy Harper talks with Bob Berry, principal at AnswerLab and founder of ItsTheUsers.com, about tactics and best practices for improving internal user experiences. For…
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APQC’s Mercy Harper talks with Bob Berry, principal at AnswerLab and founder of ItsTheUsers.com, about high-level strategies for improving internal user experiences. For…
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Presentation Slides|
Knowledge Hubs: Key to a Successful Digital Customer and Employee Experience
As organizations worldwide are taking on digital transformation initiatives, the modernization of knowledge management (KM) technology has become crucial. KM software plays…
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Presentation Slides|
The Steps KM Forgets When Managing Change
In this webinar, APQC’s Cindy Hubert and Lauren Trees outline key aspects of KM change management, focusing on steps that often get overlooked: Empathizing with end…
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On this podcast, APQC’s Mercy Harper talks with Sarah Cummings, Public-Private Partnership and Research Uptake Expert at Wageningen University and founder of the KM for…
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Presentation Slides|
Trends and Best Practices in Knowledge Transfer
In this on-demand webinar, APQC’s Lauren Trees explains why hybrid work, rapid change, and new technology are driving so many knowledge management programs to prioritize…
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On this podcast, APQC’s Lauren Trees talks with Dana Tessier, Director of Knowledge Management at Shopify, about the cultural enablers and barriers for effective KM. Click…
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Presentation Slides|
How Process and Knowledge Boost Personal Productivity
In this webinar, APQC Principal Research Leads Holly Lyke-Ho-Gland and Lauren Trees will share their latest research on productivity, including how bad process and knowledge…
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On this podcast, APQC’s Lauren Trees and Holly Lyke-Ho-Gland disprove three productivity myths and offer guidance for workers and leaders based on APQC’s Fixing Knowledge &…
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Presentation Slides|
How Innovative Is Your KM Approach?
How do you imagine your approach to knowledge management will look one, two, or five years from now? Will you be considered indispensable, or will your KM approach fail to…
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