Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Technology Strategy and Decision Making in Supply Chain: Industrial Products Industry
As part of ongoing research in supply chain, APQC gathered information on the latest technology strategy and decision-making trends across different areas in supply chain…
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Data and Measures|
Accounts Payable Practices Report: Services Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
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Data and Measures|
Accounts Receivable Industry Spotlight: Services Industry
Prepared using APQC’s Open Standards Benchmarking® data in Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI)…
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Data and Measures|
Bridging the Gap: Exploring Change Management Practices in KM: Services/Legal/ Professional Industry
In June 2024, APQC conducted a rapid poll survey to examine how change management plays a vital role in knowledge management (KM). Year after year, change management remains…
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Data and Measures|
AI Trends in Supply Chain: Industrial Products Industry
As part of ongoing research in supply chain, APQC gathered information on the latest artificial intelligence (AI) trends across different areas in supply chain. This research…
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Data and Measures|
Identifying Gaps in the Employee Experience: Services Industry
Many organizations are struggling with how to retain employees as they watch their turnover rates go up and their retention rates go down. This has led organization leaders…
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Data and Measures|
Identifying Gaps in the Employee Experience: Industrial Products Industry
Many organizations are struggling with how to retain employees as they watch their turnover rates go up and their retention rates go down. This has led organization leaders…
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Data and Measures|
Customer Service Practices: Industrial Products Industry Report
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
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Data and Measures|
How Process Programs Stack Up: Services Industry Report
According to APQC's research, 97% of organizations prioritize process management at their organization. Organizations are busy implementing long-term changes to future-proof…
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Data and Measures|
Accounts Receivable and Collections Key Benchmarks: Industrial Products Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Data and Measures|
Accounts Receivable and Collections Key Benchmarks: Services Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Data and Measures|
Manage Sales Orders Practices: Industrial Products Industry, Sales Practices Report
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers.This survey-based…
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Data and Measures|
Direct and Indirect Procurement Trends: Industrial Products Industry
As part of ongoing research in procurement, in 2024, APQC gathered information on the latest trends in direct and indirect procurement. This research provides an industrial…
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Data and Measures|
Marketing Practices Report: Industrial Products Industry
APQC conducts research on marketing business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
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Data and Measures|
Sales Strategy: Industrial Products Industry, Sales Practices Report
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers.This survey-based…
Measure Spotlight Results
(1 - 5 of 3567 Results)Business entity revenue per business entity FTE
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
Total cost of continuing operations as percentage of revenue
First contact resolution rate for your HR service center
Cost of goods sold as a percentage of revenue
