Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Presentation Slides|
Transforming Credit-to-Cash at Cargill
This APQC webinar features Gunther Smets, Global Credit-to-Cash Process Manager at Cargill, discussing how Cargill transformed its credit-to-cash process, including the…
-
Presentation Slides|
Supply Chain Responsiveness When it Really Matters: Executing During A Crisis
What makes the current crisis particularly difficult is that companies must be prepared to deal with the supply disruptions sparked by COVID-19 along with the probability…
-
Presentation Slides|
Innovative Approach to Knowledge Sharing Within the Organization and With Customers
CyberArk has gone through a major transformation in the past few years. As a result, the company’s knowledge strategy and approach required a thorough review. Download this…
-
Presentation Slides|
Engaging Employees Through Times of Disruption
In this APQC webinar, guest speaker Lisa Ryan, chief appreciation strategist at Grategy, talks about ways that business leaders and people managers can engage with team…
-
In March 2020, APQC and Supply Chain Management Review collected information from 90 global supply chain professionals about the current state of disruptions within their…
-
Infographics|
Design KM Training for New Hires
All employees must be taught what knowledge management is and how it can help them, but training needs differ based on a person’s career stage. This infographic outlines KM…
-
Infographics|
Design KM Training for Authors and Contributors
All employees must be taught what knowledge management is and how it can help them, but training needs differ based on a person’s role and career stage. This infographic…
-
All employees must be taught what knowledge management is and how it can help them, but training needs differ based on a person’s role and career stage. This infographic…
-
Infographics|
Design KM Training for Executives and Leaders
All employees must be taught what knowledge management is and how it can help them, but training needs differ based on a person’s role and career stage. This infographic…
-
Presentation Slides|
2020 Supply Chain Priorities and Challenges
In this webinar, APQC presents the findings from its sixth annual supply chain priorities research and discusses some of the biggest priorities and challenges for supply…
-
Presentation Slides|
Setting up a Robotic Process Automation Program in Treasury
Robotic Process Automation (RPA) is a form of server-based process automation that combines process steps with decision models or business rules with little to no human…
-
Infographics|
Percentage of Duplicate Disbursements Processed
No one likes to be charged twice or overpay for a product or service, and the same is true for organizations. To remain vigilant in this area, every organization should track…
-
Presentation Slides|
KM in 2020: Innovating in the Face of Disruption
At the beginning of the year, APQC surveyed its KM audience about the technology and business changes affecting their organizations, as well as what they are doing to keep KM…
-
Infographics|
How KM Responds to Big Organizational Changes
This infographic outlines the most common strategy and structure changes that knowledge management programs must prepare for and navigate. It also shares three tips to help…
-
Infographics|
2 Waves of Disruptive Digital Technology Hit KM
This infographic outlines the broader technological trends affecting KM programs, the new technologies KM teams have broadly adopted, and the emerging tools they are…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.