Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Total Uncollectable Balances as a Percentage of Revenue
It’s more important than ever to know how much bad debt (e.g., payments owed that will never be collected from customers) you hold, particularly in a chaotic business…
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This infographic reviews APQC’s benchmark data on the percentage of active customers that are delinquent at any time during the year and highlights strategies that…
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Order-to-cash (O2C) is an end-to-end process that encompasses all the steps that a company carries out from the time it receives an order to the point at which it receives…
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Tools & Templates|
Customer Credit and Invoicing Rapid Performance Assessment
Identify weak points in customer credit and invoicing processes by completing the Customer Credit and Invoicing Open Standards Benchmarking Assessment. Although these are not…
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Tools & Templates|
Customer Credit and Invoicing Performance Assessment
Identify weak points in customer credit and invoicing processes by completing the Customer Credit and Invoicing Open Standards Benchmarking Assessment. Although these are not…