Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Excellence in Knowledge Management 2021
APQC recognized six organizations as recipients of its Excellence in Knowledge Management (KM) recognition in 2021. The recognition is based on analysis from APQC’s KM…
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KM Conversations: KM for a Smarter, More Automated World
Automation, machine learning, and AI are changing how organizations approach KM. And as the pandemic creates disruptions and financial challenges, many organizations are…
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Accounts Receivable and Collections Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Enterprise Content and Collaboration in the Cloud
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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Supply Chain Management Blueprints for Success Reports
This collection features content from the following APQC's Blueprint for Success reports in supply chain planning, procurement, manufacturing, and logistics.
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An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Process Toolkit to Challenge the As-Is
In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…
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Restoring Healthcare Supply Chains Before a COVID-19 Second Wave
Healthcare organizations shouldn't restore supply chains to pre-pandemic levels; rather, they should focus on greater cost effective and efficient operations. In this session…
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Transformation from Within: Our OpEx Journey
Capital Group ranks among the world's oldest and largest investment management organizations. Over the last five years, it evolved its transformation practices from a single…
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Managing Project Knowledge Through a Lessons Learned Process
Saudi Aramco’s Project Management Office uses KM as a key service to enhance project decision making and execution. It has a robust lessons learned process to manage…
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On April 29-30, 2020, APQC launched KM Conversations, a virtual webinar series where KM practitioners can share their stories and learn from one another. The first week of…
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Road to Discovery: U.S. Army Engineer Research and Development Center
The U.S. Army Engineer Research and Development Center (ERDC) has been on a six-year journey to embed knowledge management in its operations. In this webinar, ERDC KM…
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Developing Personal Knowledge Management Skills
Partnering with the learning team, TechnipFMC’s KM team is educating knowledge workers on developing their own personal knowledge management skills—skills that will enable…
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Excellence in Knowledge Management 2019
APQC recognized 13 organizations as winners of its first-ever Excellence in Knowledge Management award in 2019. The award is based on analysis from APQC’s KM Capability…
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Exploring Excellence in Knowledge Management
In 2019, APQC launched its Excellence in Knowledge Management award to recognize organizations with mature KM capabilities in the areas of strategy, people, process, and…
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